Executive - Site Operations

SmartQ; Chikkamagaluru; On-site; INR 300,000 - 480,000; Full time

Job summary

SmartQ is seeking an Executive - Site Operations to manage daily cafeteria operations and client/vendor relationships in a fast-paced food-tech environment. You will ensure smooth service, coordinate with partners, and enable digital ordering via the SmartQ app, while maintaining hygiene and safety standards across the site.

The role calls for a warm, service-oriented professional with 1+ year of relevant experience, good English and local language communication, and a willingness to learn and

Qualifications

• Graduate or Diploma in Hotel Management or equivalent.
• 1+ year of relevant site/operational experience.
• Strong English and local language communication skills.
• Willingness to learn and proactively support team efforts.
• Collaborative team player with self-motivation and initiative.
• Comfortable using apps and digital wallets for orders and payments.

Responsibilities

• Oversee daily site operations and ensure smooth service delivery.
• Coordinate with vendors and on-ground teams to resolve issues.
• Promote and train users on the SmartQ Ordering App and offers.
• Monitor hygiene, SOPs, and safety practices; report incidents.
• Collect feedback from employees and clients to improve service.
• Ensure compliance with displays, counters, and service areas.
• Maintain waste disposal, HSE records, and temperature logs.
• Report equipment downtime and support continuous improvement.

Skills

Communication skills

English language

Local language proficiency

Team collaboration

Customer service orientation

Digital platform familiarity

Education

Graduate/Diploma in Hotel Management

Tools

Basic computer skills

SmartQ app / digital payments

Job description

About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as Executive - Site Operations?

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you.

As a Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

Roles and responsibilities:

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications:

• A minimum of 1+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.