EXECUTIVE- SALES

Bharatbooking Holidays India Pvt Ltd; Kullu; On-site; INR 180,000 - 360,000; Full time

Job summary

Bharatbooking Holidays India Pvt Ltd in Manali, Himachal Pradesh, is hiring a Sales Executive responsible for selling domestic and international tour packages and handling customer inquiries. You will prepare quotations, follow up with leads, and convert enquiries into bookings while meeting monthly targets.

The role requires excellent communication, strong sales skills, and the ability to upsell services such as hotels, flights, transfers, and activities.

Qualifications

• 12th pass or graduate with good communication and sales skills.
• Graduate or diploma in Travel & Tourism, Hospitality, Sales, Marketing or Business Administration preferred.
• Freshers with good communication and sales skills may be considered.
• Experience in travel/tourism sales is an advantage.

Responsibilities

• Receive and handle customer enquiries via phone, WhatsApp, email and online.
• Understand customer requirements, travel dates, destinations, travellers and budget.
• Suggest suitable tour packages and prepare customized itineraries.
• Prepare quotations with inclusions, exclusions and payment terms.
• Follow up with customers until booking is confirmed.
• Sell domestic and international holiday packages and achieve targets.

Skills

Communication skills

Sales skills

Negotiation

Follow-up

Target orientation

MS Excel/Word/Email/WhatsApp

Teamwork

Customer handling

Education

12th Pass

Graduate

Travel & Tourism Diploma

Tools

MS Excel

CRM software

Job description

Sales / MANALI (HIMACHAL PRADESH) / Full Time

Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

JOB DESCRIPTION

Employment Type: Full-Time

Reporting To: Sales Manager / Business Head

1. Job Purpose

The Sales Executive Will Be Responsible For Selling Domestic And International Tour Packages, Handling Customer Enquiries, Preparing Quotations, Following Up With Customers, Converting Enquiries Into Confirmed Bookings, And Achieving Monthly Sales Targets.

2. Key Responsibilities

• Receive And Handle Customer Enquiries Through Phone, WhatsApp, Email And Online Platforms.
• Understand Customer Requirements, Travel Dates, Destination, Number Of Travellers And Budget.
• Suggest Suitable Tour Packages According To Customer Needs.
• Provide Complete And Correct Information About Hotels, Sightseeing, Transport And Other Services.
• Sell Domestic And International Holiday Packages.
• Prepare Customized Tour Packages And Day-wise Itineraries.
• Prepare Quotations And Explain Package Inclusions, Exclusions, Payment Terms And Cancellation Policies.
• Follow Up With Customers Regularly Until The Booking Is Confirmed.
• Negotiate With Customers Within Company Pricing Guidelines.
• Achieve Monthly And Quarterly Sales Targets.

Lead Conversion

• Convert Enquiries And Leads Into Confirmed Bookings.
• Maintain Proper Follow-up Of All Pending Enquiries.
• Contact Old Customers For Repeat Bookings And Referrals.
• Generate New Leads Through Personal Contacts, References And Other Sales Activities.

Upselling & Cross-Selling

• Promote Additional Services Such As:
• Hotels
• Flights
• Transfers
• Activities
• Travel Insurance
• Customized Services
• Coordination
• Coordinate With The Operations, Reservation And Accounts Teams.
• Coordinate With Hotels, Transporters, DMCs And Other Tourism Vendors When Required.
• Ensure Proper Handover Of Confirmed Bookings To The Operations Team.

Customer Service

• Maintain Good Relationships With Customers Before, During And After The Booking.
• Handle Customer Questions And Complaints Professionally.
• Support Customers In Case Of Changes, Amendments Or Urgent Travel Requirements.

Maintain Daily Records Of:

• New Enquiries
• Follow-ups
• Quotations
• Pending Bookings
• Payments
• Update CRM/lead Management System Regularly.
• Submit Daily/weekly/monthly Sales Reports To The Reporting Manager.

3. Required Skills

• Good Communication And Convincing Skills.
• Strong Sales And Negotiation Skills.
• Good Follow-up Skills.
• Target-oriented And Positive Attitude.
• Basic Knowledge Of Domestic And International Tourist Destinations.
• Ability To Prepare Quotations And Itineraries.
• Basic Knowledge Of MS Excel, Word, Email And WhatsApp Business.
• Ability To Work Under Sales Pressure And Meet Targets.
• Good Teamwork And Problem-solving Skills.

4. Qualification

• Minimum: 12th Pass / Graduate.
• Graduate Or Diploma In Travel & Tourism, Hospitality, Sales, Marketing Or Business Administration Will Be Preferred.
• Freshers With Good Communication And Sales Skills May Also Be Considered.
• Experience In Travel/tourism Sales Will Be An Advantage.

5. Experience

• Fresher: Can Be Considered With Good Communication And Sales Ability.
• Experienced: 1-3 Years In Travel & Tourism, Holiday Package Sales, Hotel Sales Or Related Industry Preferred.

6. Performance / KP I

• The Employee Will Be Evaluated On:
• Monthly Sales Target Achievement.
• Follow-up Performance.
• Revenue Generated.
• Gross Profit/margin Generated.
• Repeat Customers And Referrals.
• Customer Satisfaction.
• Timely Updating Of CRM And Sales Reports.