EXECUTIVE- SALES

Bharat Booking Holidays India Private Limited; Kullu; On-site; INR 250,000 - 420,000; Full time

Job summary

Bharat Booking Holidays India Private Limited is seeking a Sales Executive to drive domestic and international tour package sales. You will handle inquiries, customize itineraries, prepare quotations, and push for bookings while maintaining strong customer relationships.

The role requires effective communication, negotiation, and the ability to meet monthly targets. Freshers with aptitude are welcome; experience in travel/tourism sales is a plus.

Qualifications

• 12th pass or graduate.
• Travel & Tourism, Hospitality, Sales or Business Administration background preferred.
• Freshers with good communication and sales skills may be considered.
• Experience in travel/tourism sales is an advantage.

Responsibilities

• Receive and handle customer enquiries through phone, WhatsApp, email and online platforms.
• Understand customer requirements, travel dates, destination, number of travellers and budget.
• Suggest suitable tour packages according to customer needs.
• Prepare quotations and explain package inclusions, exclusions, payment terms and cancellation policies.
• Follow up with customers regularly until the booking is confirmed.
• Negotiate with customers within company pricing guidelines and achieve targets.

Skills

Communication

Sales skills

Negotiation

Customer handling

Teamwork

Education

12th Pass / Graduate

Travel & Tourism Diploma/Graduate preferred

Tools

MS Excel

Job description

Back

Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

Job Description

Sales Executive – Tourism

Department: Sales

Designation: Sales Executive

Industry: Travel & Tourism

Employment Type: Full-Time

Reporting To: Sales Manager / Business Head

Job Purpose

The Sales Executive Will Be Responsible For Selling Domestic And International Tour Packages, Handling Customer Enquiries, Preparing Quotations, Following Up With Customers, Converting Enquiries Into Confirmed Bookings, And Achieving Monthly Sales Targets.

Key Responsibilities

Customer Handling

• Receive And Handle Customer Enquiries Through Phone, WhatsApp, Email And Online Platforms.
• Understand Customer Requirements, Travel Dates, Destination, Number Of Travellers And Budget.
• Suggest Suitable Tour Packages According To Customer Needs.
• Provide Complete And Correct Information About Hotels, Sightseeing, Transport And Other Services.

Tour Package Sales

• Sell Domestic And International Holiday Packages.
• Prepare Customized Tour Packages And Day-wise Itineraries.
• Prepare Quotations And Explain Package Inclusions, Exclusions, Payment Terms And Cancellation Policies.
• Follow Up With Customers Regularly Until The Booking Is Confirmed.
• Negotiate With Customers Within Company Pricing Guidelines.
• Achieve Monthly And Quarterly Sales Targets.

Lead Conversion

• Convert Enquiries And Leads Into Confirmed Bookings.
• Maintain Proper Follow-up Of All Pending Enquiries.
• Contact Old Customers For Repeat Bookings And Referrals.
• Generate New Leads Through Personal Contacts, References And Other Sales Activities.

Upselling & Cross-Selling

• Promote Additional Services Such As:
• Hotels
• Flights
• Transfers
• Sightseeing
• Activities
• Travel Insurance
• Room Upgrades
• Customized Services
• Coordination
• Coordinate With The Operations, Reservation And Accounts Teams.
• Coordinate With Hotels, Transporters, DMCs And Other Tourism Vendors When Required.
• Ensure Proper Handover Of Confirmed Bookings To The Operations Team.

Customer Service

• Maintain Good Relationships With Customers Before, During And After The Booking.
• Handle Customer Questions And Complaints Professionally.
• Support Customers In Case Of Changes, Amendments Or Urgent Travel Requirements.

Sales Reporting

Maintain Daily Records Of

• New Enquiries
• Follow-ups
• Quotations
• Confirmed Bookings
• Pending Bookings
• Sales Amount
• Payments
• Update CRM/lead Management System Regularly.
• Submit Daily/weekly/monthly Sales Reports To The Reporting Manager.

Required Skills

• Good Communication And Convincing Skills.
• Strong Sales And Negotiation Skills.
• Good Customer-handling Ability.
• Good Follow-up Skills.
• Target-oriented And Positive Attitude.
• Basic Knowledge Of Domestic And International Tourist Destinations.
• Knowledge Of Hotels, Sightseeing, Transportation And Tour Packages.
• Ability To Prepare Quotations And Itineraries.
• Basic Knowledge Of MS Excel, Word, Email And WhatsApp Business.
• Ability To Work Under Sales Pressure And Meet Targets.
• Good Teamwork And Problem-solving Skills.

Qualification

• Minimum: 12th Pass / Graduate.
• Graduate Or Diploma In Travel & Tourism, Hospitality, Sales, Marketing Or Business Administration Will Be Preferred.
• Freshers With Good Communication And Sales Skills May Also Be Considered.
• Experience In Travel/tourism Sales Will Be An Advantage.

Experience

• Fresher: Can Be Considered With Good Communication And Sales Ability.
• Experienced: 1–3 Years In Travel & Tourism, Holiday Package Sales, Hotel Sales Or Related Industry Preferred.

Performance / KPI

• The Employee Will Be Evaluated On:
• Monthly Sales Target Achievement.
• Number Of Enquiries Converted Into Bookings.
• Follow-up Performance.
• Revenue Generated.
• Gross Profit/margin Generated.
• Repeat Customers And Referrals.
• Customer Satisfaction.
• Timely Updating Of CRM And Sales Reports.