Executive (Q-Commerce Logistics)

Jeebly; Dadri; On-site; INR 250,000 - 360,000; Full time

Job summary

Jeeby in India is seeking a proactive Driver's Support and Operations Associate to help delivery associates perform efficiently and meet service standards. You will coordinate shifts, guide frontline staff, and ensure orders move smoothly from generation to delivery.

The role requires good English and Hindi communication, a degree or diploma, and proficiency with MS Office. Willingness to work flexible shifts and to learn company processes is essential.

Qualifications

• Bachelor's Degree or Diploma is required.
• Willing to work flexible shifts and commit required hours.
• Strong communication in English and Hindi.
• Computer literacy with MS Office suite.

Responsibilities

• Driver's Support: answer queries and act as rider contact.
• Operational Support: manage end-to-end process with tracking software.
• Reporting: share riders' performance and monitor low performers.

Skills

Bachelor's Degree

Diploma

Flexible schedules

Communication skills (English & Hindi)

MS Office

Education

Bachelor's Degree

Diploma

Tools

MS Office

Job description

Jeeby is a fast-growing last-mile logistics company powering delivery excellence for leading brands across the GCC. With a strong presence in e-commerce, hyperlocal delivery, micro-fulfilment, and tech-enabled logistics, Jeeby is on a mission to redefine speed, customer experience, and business scalability.

Position Overview

This role includes ensuring all the delivery associates perform efficiently and diligently to provide first-class services to the clients. Coordinating and guiding the delivery associates to ensure the effective and smooth functioning of the on-demand operational processes.

Key Responsibility Areas

Detailed Job Description

Driver's Support

• Inbound - Answering all the queries and concerns of the delivery associates and acting as a point of contact for any rider related issues and escalating to the concerned department.
• Outbound - Calling, coordinating, and guiding delivery associates and taking necessary measures to avoid customer dissatisfaction or delays in deliveries caused due to controlled/uncontrolled circumstances.

Operational Support

• Managing the entire process from order generation till order delivery through In-house tracking software.
• Taking regular feedback from the team leaders about the delivery associates in their allocated zones.
• Ensuring the timely delivery of all orders by tracking every single order.

Reporting

• Sharing riders' performance on daily basis and monitoring low performers for achieving excellence.

Job Requirements / Desired skills set

• Bachelor's Degree/Diploma in any discipline.
• Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
• Ability to develop a strong understanding of company processes and standards in all areas of technology delivery.
• Must possess strong communication skills in English and Hindi.
• Good interpersonal skills to manage frontline staff.
• Computer literate particularly with MS office suite.