Executive - Accounts Payable

TGBPL TP India - GBS; Jaipur; On-site; INR 223,200 - 334,800; Full time

Job summary

TGBPL TP India - GBS is seeking a Customer Service Representative responsible for providing support through phone, chat, or text in a variety of customer service environments.

The ideal candidate will possess the ability to analyze customer issues, understand their needs, and deliver timely solutions. Experience in customer service, technical knowledge, and proactive problem-solving skills are essential for this role. Join us and help us deliver exceptional service!

Qualifications

• Ability to deliver on time, cost, and quality.
• Proactive adjustment for changing requirements.
• Understanding the specific needs of customer problems.

Responsibilities

• Provide customer support via phone, chat, or text.
• Analyze and resolve customer issues.
• Liaise between customers and internal departments.

Job description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Remote Customer Service

• Phone, online chat, or text customer support in a high‑volume, low‑complexity environment.
• Customer issues analysis and resolution in an office environment for lower‑volume, higher‑complexity inquiries.

Distribution Center Customer Service

• Liaison between customers, production, and distribution departments related to specific customer orders.
• Technical and non‑technical customer support in a walk‑in service center.

Incumbents are not compensated based on achievement of sales targets. The role requires subject‑matter knowledge, ability to understand specific needs or requirements of customer problems, and to apply relevant skills and knowledge. Specialized schooling or previous practical experience is likely required.

Applicants must demonstrate the ability to deliver on time, cost, and quality, proactively adjust for changing requirements, and ensure that their work complies with the relevant professional discipline.

Teleperformance is an Equal Opportunity Employer.