Executive - Procure to Pay

TGBPL TP India - IBU; Chennai District; On-site; INR 167,400 - 279,000; Full time

Job summary

TGBPL TP India - IBU is seeking enthusiastic Customer Service Representatives in Tamil Nadu, Chennai District. You will provide technical and non-technical support across various channels including phone and online chat.

Ideal candidates should have a basic knowledge of job procedures, some vocational training, and the ability to resolve inquiries independently. This role offers a chance to engage with diverse customers and contribute to an inclusive workplace.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low-complexity inquiries in a call-center environment.
• Analyzing and resolving more complex inquiries.

Job description

Job Overview

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low‑complexity inquiries in a call‑center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers, production and distribution departments regarding specific orders.
• Providing technical and non‑technical support in a walk‑in service center.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.
• Occasional deviation or improvement to standard procedures.

Benefits and Diversity

Teleperformance is an Equal Opportunity Employer. We are committed to an inclusive and diverse workplace where employees feel valued and supported.