Digital Marketing Executive

TP Canada; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

TP Canada is looking for a dedicated Customer Service Representative located in Gurugram District, India. This role involves providing customer service and support via multiple channels such as phone, online chat, and text.

The ideal candidate will have basic technical knowledge and a commitment to excellent customer service, along with the ability to analyze and resolve inquiries effectively.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Ability to solve routine issues independently.
• Moderate supervision required.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low-complexity inquiries.
• Analyzing and resolving more complex inquiries.

Skills

Customer service

Problem-solving

Technical support

Education

Vocational or basic technical education

Job description

Job Overview

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low‑complexity inquiries in a call‑center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers, production and distribution departments regarding specific orders.
• Providing technical and non‑technical support in a walk‑in service center.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.
• Occasional deviation or improvement to standard procedures.

Benefits and Diversity

Teleperformance is an Equal Opportunity Employer. We are committed to an inclusive and diverse workplace where employees feel valued and supported.