Rev|Test|30-Mar-26

TGBPL TP India - IBU; Malad; On-site; INR 167,400 - 279,000; Full time

Job summary

TGBPL TP India - IBU is seeking candidates for General Customer Service roles focused on post-sale support for both businesses and end consumers. Responsibilities include providing assistance through multiple channels like phone and chat, and resolving customer inquiries effectively.

The ideal candidate will have a foundational understanding of job procedures, possess vocational education, and be able to work with moderate supervision. The organization values diversity and offers an inclusive work environment.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Moderate supervision; ability to solve routine issues independently.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low‑complexity inquiries in a call‑center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers and production regarding specific orders.
• Providing technical and non‑technical support in a walk‑in service center.

Education

Vocational or basic technical education

Job description

Job Overview

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low‑complexity inquiries in a call‑center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers, production and distribution departments regarding specific orders.
• Providing technical and non‑technical support in a walk‑in service center.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.
• Occasional deviation or improvement to standard procedures.

Benefits and Diversity

Teleperformance is an Equal Opportunity Employer. We are committed to an inclusive and diverse workplace where employees feel valued and supported.