Customer Care Executive - Domestic

TP Canada; Jaipur; On-site; INR 300,000 - 450,000; Full time

Job summary

TP Canada is seeking a General Customer Service representative in Jaipur, India. This role involves providing customer service and support via phone, online chat, or text, and responding to various inquiries in a call-center environment.

The ideal candidate will possess basic knowledge of job procedures, have a vocational or technical education, and be able to work under moderate supervision. Join us in our inclusive and diverse workplace!

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low-complexity inquiries in a call-center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers and production departments.

Skills

Basic knowledge of job procedures and tools

Ability to solve routine issues independently

Education

Vocational or basic technical education

Job description

Job Overview

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low‑complexity inquiries in a call‑center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers, production and distribution departments regarding specific orders.
• Providing technical and non‑technical support in a walk‑in service center.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.
• Occasional deviation or improvement to standard procedures.

Benefits and Diversity

Teleperformance is an Equal Opportunity Employer. We are committed to an inclusive and diverse workplace where employees feel valued and supported.