Executive - Order Processing

Nihon Kohden India; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Nihon Kohden India is seeking an experienced Sales Order Processor to coordinate with Sales and Service teams for order processing and payments. The role involves SAP/SFDC-based order bookings, invoicing, and ensuring timely delivery to customers and dealers.

Candidate should have hands-on experience with SAP and SFDC, along with MS Word and Excel. Minimum 3 years in sales order processing and documentation is required.

Qualifications

• Must have worked on SAP, SFDC, or similar software.
• Must have knowledge of MS-Word and Excel.

Responsibilities

• Coordination with Sales and Service Team for Order processing and payments.
• Booking sales orders in SFDC and SAP and following up with Finance for payment claims.
• Investigating/follow ups before processing replacement for damaged/faulty cases and recording sales returns.
• Co-ordination with warehouse for invoicing, dispatch, and timely delivery to customers/dealers.
• Goods movement for demos/inspections/training and booking the cost in the system.
• Reverse pickups from customers/dealers and ensuring required documents.
• Preparation of MIS, stock verification and reconciliation, documentation, PO & PI terms.

Skills

Coordination

Documentation

Tools

SAP

SFDC

MS Word

Excel

Job description

Roles and responsibilities:

• Coordination with Sales and Service Team for Order processing and payments.
• Sales order booking (Spare parts, Equipment, AMC / CMC, Replacement Order) in SFDC and SAP Software & follow ups with Finance team for Payment Claims on daily basis.
• Investigation/follow ups before processing Replacement to customers against Damage/Faulty cases and take sales return entry in System.
• Co-ordination With warehouse team for Invoicing and dispatch Of goods & timely delivery Of goods to customers/dealers.
• Goods movement for Demo/inspection/training purpose to customers and booking the cost in system.
• Reverse Pickups from Customers/Dealers and fulfilling the documents requirement.
• Preparation Of MIS, Stock verification and Reconciliation, Documentation, PO & PI Terms.

Mandatory Skills:

Must have worked on SAP, SFDC, or similar software.

Must have knowledge of MS-word and Excel.

Experience:

• Minimum 3 years of experience in Sales Order processing, Invoicing, Co-ordination, payment claims, PO/PI verification, Documentation, and records.
• Coordination with Sales and Service Team for Order processing and payments.
• Sales order booking (Spare parts, Equipment, AMC / CMC, Replacement Order) in SFDC and SAP Software & follow ups with Finance team for Payment Claims on daily basis.
• Investigation/follow ups before processing Replacement to customers against Damage/Faulty cases and take sales return entry in System.
• Co-ordination With warehouse team for Invoicing and dispatch Of goods & timely delivery Of goods to customers/dealers.
• Goods movement for Demo/inspection/training purpose to customers and booking the cost in system.
• Reverse Pickups from Customers/Dealers and fulfilling the documents requirement.
• Preparation Of MIS, Stock verification and Reconciliation, Documentation, PO & PI Terms.