Executive – Operations (RAC)

WorkzApp; India; On-site; INR 250,000 - 450,000; Full time

Job summary

CommuteC is hiring an Executive – Operations (RAC) to manage cab bookings, coordinate vendors, and oversee day-to-day transport operations. You will handle client communications, ensure timely trip allocations, and maintain SLA compliance in a fast-paced environment.

The role requires 0–3 years in mobility or related fields, strong communication and multitasking abilities, and comfort with rotating shifts (7am-3pm, 3pm-11pm, 11pm-7am). This is a full-time on-site position across India.

Qualifications

• 0-3 years of experience in mobility, transportation, car rental, or BPO operations.
• Excellent communication and interpersonal skills with ability to interact professionally with clients and vendors.
• Strong customer handling and problem-solving capabilities.

Responsibilities

• Handle inbound client calls and manage cab/car bookings through the online portal system.
• Allocate and assign trips to vendors while ensuring timely confirmations and dispatch.
• Coordinate with drivers for pre-trip readiness checks and monitor dispatch execution.
• Update and maintain trip details, dispatch information, and operational data in the system.
• Ensure SLA and TAT (Turn Around Time) adherence across all operational activities.
• Address customer queries promptly and resolve operational issues to maintain service quality.
• Collaborate with vendor management and internal teams to optimize operations.
• Perform accurate data entry and maintain system integrity for reporting and compliance.
• Monitor real-time trip status and provide updates to clients as needed.
• Escalate critical issues to senior management and track resolutions.

Skills

Communication skills

Customer handling

Multitasking

Adaptability

Problem-solving

Tools

MS Office proficiency

Online booking/dispatch system

Job description

# Executive – Operations (RAC)CommuteC·Vashi Full-time48h response guarantee Estimated ₹2.5L – ₹4.5L/yr based on Indian market benchmarks 0-3 yearsResponds within 48 hours## About the roleAbout the Company CommuteC is a technology-driven mobility and transportation solutions company specializing in employee transportation, car rental services, and fleet management across India. With a strong commitment to reliability and efficiency, CommuteC leverages vendor networks and technology-enabled processes to deliver seamless transport operations and exceptional service delivery to clients nationwide.Role Overview We are seeking an Executive – Operations (RAC) to manage cab bookings, vendor coordination, and day-to-day transport operations. This full-time role involves handling client communications, ensuring timely trip allocations, and maintaining SLA compliance across all operational activities. You will play a crucial role in ensuring smooth service delivery and resolving operational challenges in a fast-paced, dynamic environment.Key Responsibilities • Handle inbound client calls and manage cab/car bookings through the online portal system • Allocate and assign trips to vendors while ensuring timely confirmations and dispatch • Coordinate with drivers for pre-trip readiness checks and monitor dispatch execution • Update and maintain trip details, dispatch information, and operational data in the system • Ensure SLA and TAT (Turn Around Time) adherence across all operational activities • Address customer queries promptly and resolve operational issues to maintain service quality • Collaborate with vendor management and internal teams to optimize operations • Perform accurate data entry and maintain system integrity for reporting and compliance • Monitor real-time trip status and provide updates to clients as needed • Escalate critical issues to senior management and track resolutionsMust-Have Skills • 0-3 years of experience in mobility, transportation, car rental, or BPO operations • Excellent communication and interpersonal skills with ability to interact professionally with clients and vendors • Strong customer handling and problem-solving capabilities • Basic proficiency in MS Office (Word, Excel) and computer literacy • Ability to multitask effectively and thrive in a fast-paced, high-pressure environment • Flexible and adaptable mindset with willingness to work rotational shifts • Rotational shift availability (7am-3pm, 3pm-11pm, 11pm-7am with changes every 1-2 weeks)Good to Have • Prior experience in transportation, logistics, or fleet management operations • Familiarity with online booking systems or dispatch management software • Knowledge of SLA management and KPI tracking • Experience handling high-volume call centers or customer service environments • Basic knowledge of vehicle operations and driver coordinationWhat You Will Gain • Hands-on experience in mobility and transportation operations management • Exposure to vendor management, client relations, and operational coordination • Strong problem-solving and multitasking skills in a dynamic, real-time environment • Understanding of SLA compliance, data management, and quality assurance processes • Career growth opportunities within a technology-driven transportation company with expansion potential across IndiaResume Keywords: Cab Booking Management, Vendor Coordination, Dispatch Management, Customer Support, SLA Compliance, Fleet Operations, Trip Allocation, Transportation Operations, Client Communication, Rotational Shifts, Data Entry, MS Office, Problem Solving, BPO Experience, Mobility Services