Manager- Sales & Ops - Cabs Category

Swiggy; Bengaluru; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Swiggy in Bengaluru seeks an experienced Operations Lead to own cab partners, live operations and a team managing cab requests. You will run airport transfers, hourly rentals, outstation trips and self-drive services, ensuring safety, on-time pickups and customer satisfaction.

The role requires 4–7 years in mobility operations, 2+ years of team leadership, and strong data skills (Excel, dashboards). English and Hindi communication is essential, with shifts including nights and weekends.

Qualifications

• 4–7 years in cab or mobility operations (ride-hailing, rentals, corporate transport).
• 2+ years leading a team.
• Hands-on onboarding and managing fleet partners and drivers.
• Experience running live operations with delays, no-shows, safety.
• Strong data skills: Excel and dashboards.
• Clear communication in English and Hindi.

Responsabilités

• Own cab partners, live operations and the team handling cab requests.
• Run airport transfers, hourly rentals, outstation trips and self-drive for members.
• Set standards for car type, cleanliness, driver behaviour and on-time pickup.
• Lead safety/compliance: verify drivers, permits, insurance, fitness docs.
• Oversee 24x7 escalation for trips in progress and live issue handling.
• Collaborate with Finance to audit partner bills and settlements.
• Write playbooks; work with Product/Tech to automate bookings and updates.

Connaissances

Fleet partnerships

Operations leadership

Data analysis

Vendor onboarding

English + Hindi

Outils

Excel

Dashboards

Description du poste

Job Description

About the role

You own CREWs cabs business end to end: every member gets a clean, safe, on-time cab with a good driver, and the cabs business grows profitably.

You will run airport transfers, hourly rentals, outstation trips and self-drive for our members. You will own our cab partners, live operations and the team that handles cab requests.

What you will own

• Supply. Find, onboard and manage cab vendors and fleet partners in our key domestic and international cities.
• Partner growth and incentives. Grow the partner base, design partner incentives that reward on-time and quality trips, and act as the escalation point for partners who miss standards.
• Premium service standards. Set and enforce standards for car type and age, cleanliness, driver behaviour and dress, and on-time pickup. Audit partners regularly.
• Safety and compliance. Make sure every driver is verified and every car has valid permits, insurance and fitness documents. Own the process for any safety incident.
• Live operations. Make sure every trip is tracked. Handle delays, no-shows and breakdowns fast, with backup cars ready. Set up 24x7 escalation for trips in progress.
• Business targets. Own the cabs PL: bookings, revenue, margin, on-time rate, cancellations and customer experience metrics.
• Pricing and partner rates. Negotiate rates with partners, set member prices and keep a healthy margin.
• The team. Hire, train and lead the team that handles cab requests and any on-ground staff. Set targets, run performance reviews and coach.
• Partner billing. Work with Finance to check partner bills against completed trips and settle them on time.
• Process and automation. Write clear playbooks and work with Product and Tech to automate booking, driver assignment, tracking and updates to members.

Preferred background

• Based in Bangalore, or open to relocating to Bangalore
• Comfortable with rotating shifts, including nights, weekends and peak holiday season (5 working days a week)
• 4-7 years in cab or mobility operations (ride-hailing, rentals, corporate transport or travel companies), ideally in city operations or supply
• 2+ years leading a team
• Hands-on experience onboarding and managing fleet partners and drivers
• Has run live operations with real-time issues (delays, no-shows, safety)
• Strong with data: Excel and dashboards
• Experience managing a large driver or on-ground workforce
• Clear communication in English and Hindi
• Calm under pressure, takes ownership and gets things done