Executive - Ocean Import Operations - Freight Forwarding

DP World; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

DP World in Gurugram, India, seeks an experienced professional for Ocean Import Operations to manage end-to-end shipments from pre-alert receipt to final delivery.

You will coordinate with overseas agents, shipping lines, customs brokers, and internal teams; file IGM and Bills of Entry; monitor milestones and resolve delays. The role emphasizes documentation, compliance, stakeholder updates, and driving productivity through continuous process improvements.

Qualifications

Responsibilities

• Manage end-to-end ocean import shipments from pre-alert receipt to final delivery.
• Coordinate with overseas agents, shipping lines, customs brokers, transporters, and internal teams.
• Monitor shipment milestones, vessel arrivals, documentation, and delivery timelines.
• Ensure timely filing of IGM, Bill of Entry coordination, and other relevant documentation.

Job description

Ocean Import Operations

• Manage end-to-end ocean import shipments from pre-alert receipt to final delivery.
• Coordinate with overseas agents, shipping lines, customs brokers, transporters, and internal teams.
• Monitor shipment milestones, vessel arrivals, documentation, and delivery timelines.
• Ensure timely filing of Import General Manifest (IGM), Bill of Entry coordination, and other relevant documentation.
• Track and resolve shipment delays, documentation discrepancies, and operational exceptions.

Documentation & Compliance

• Verify shipping documents, including Bills of Lading, invoices, packing lists, and arrival notices.
• Ensure compliance with customs regulations, statutory requirements, and internal SOPs.
• Coordinate customs clearance and ensure timely submission of required documents.
• Monitor detention, demurrage, and other avoidable shipment-related costs.

Customer & Stakeholder Management

• Provide timely shipment updates and proactively address customer queries.
• Coordinate with internal teams and external stakeholders to ensure smooth cargo movement.
• Maintain accurate shipment records and ensure timely closure of operational activities.

Performance & Process Management

• Meet defined operational KPIs, customer SLAs, and productivity targets.
• Ensure accurate and timely system updates, billing inputs, and shipment documentation.
• Identify process gaps and support continuous improvement initiatives.