EXECUTIVE N - SERVICES

Asian Paints; Cuttack; On-site; INR 400,000 - 650,000; Full time

Job summary

Asian Paints in Cuttack, Odisha is seeking a regional lead to guide Customer Associates and Sales Associates, drive performance, and ensure adherence to processes while promoting focus products at sites.

You will monitor Paint Assist app activity, coordinate timely site visits, drive lead conversion, update records, and train teams on processes and product pitching. Graduate with 50% and 1–2 years in sales required, with field work in the region.

Qualifications

• Graduate degree with 50% marks throughout education (no backlogs).
• 1-2 years of experience in sales.

Responsibilities

• Monitor daily activities via Paint Assist app.
• Ensure timely on-site visits and follow-ups to new sites by CAs/SAs.
• Manage lead assignment and conversion and update CA/SA records.
• Handle escalations from customers and dealers to maintain satisfaction.
• Train new CAs on processes, business app usage, and product pitching.
• Perform random site visits to ensure proper tool usage and site handover.
• Support territory business generation initiatives and ensure timely completion of WIP sites.

Skills

Team leadership

Sales

Dealer management

Training

Process adherence

Education

Graduate degree (BA/BSc/BCom/BBA/BBM/BMS) with 50% marks

Job description

Location:

Cuttack, Odisha, IN

Areas of Work: Sales & Marketing Job Id: 14850

External Job Description

Job Purpose

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Business Responsibility Areas

• Monitoring daily updates of all activities on the Paint Assist app.
• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
• Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
• Handling escalated customer & dealer complaints ensuring high satisfaction scores
• Executing business generation initiatives in the assigned territory to generate business
• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
• Provide guidance to customer associates for pitching & conversion of focus products at the sites.
• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
• Monitoring all ongoing / WIP sites to ensure on time work completion.

Qualifications

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
• Minimum of 50% marks throughout education without any backlogs

Previous Experience

1-2 years of experience in sales function in any organization