Executive - HR Operations

Capita; Mumbai City; On-site; INR 420,000 - 620,000; Full time

Job summary

Capita is seeking an Executive - HR Operations to support data accuracy, privacy and customer service excellence. The role involves handling HR operations tasks in Workday, onboarding support and responding to queries with clear communication.

Ideal candidates will combine attention to detail with strong organisational skills, and a proactive approach to SLA/KPI deadlines while contributing to payroll, pensions and employee data processes.

Qualifications

• Attention to detail and accurate data inputting.
• Clear and effective written and verbal communication.
• Awareness of HR policies and processes within the People Function.
• Ability to gather and understand information to respond to queries.
• Strong organisational and customer service skills.
• Adherence to SLA and KPI deadlines; suggesting process improvements.

Responsibilities

• Investigate and respond to queries via various channels as appropriate.
• Helpdesk: first point of contact for Capita managers and employees.
• Payroll: inputting, processing and checking payroll transactions.
• Pensions: apply pension rules when assisting customers.
• HR Administration: manage HR operations tasks in Workday and onboarding support.
• Learning: design, develop and deploy content.
• Resourcing: source, screen and interview candidates and coordinate assessments.

Skills

Attention to detail

Data entry accuracy

Communication skills

Organisational skills

Customer service

Tools

Workday

Job description

At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.

Core activities and outcomes at this level may include:

• Investigateand respond to queries through various communication channels as appropriate
• Helpdesk: First point of contact for Capita managers and employees for queries
• Payroll: Inputting, processing and checking payroll transactions in a timely manner.
• Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders
• HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.
• Learning: Content design, development and deployment.
• Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding

Job title

Executive - HR Operations

Job Description

Attention to detail and ensure accurate data inputting. Ensure personal datais protected at all times Good communication skills – listen actively, have effective written and verbal communication skills Awareness of the wider People Function – roles, policies and processes Gather data and understand informationto be able to respond to a query in full Good organisational skills Good customer service skills. Work within the SLA and KPI deadlines set. Making suggestions for improvement in the processes that the role undertakes

Location

Mumbai, India

Time Type

Full time

Contract Type

Permanent