Executive Housekeeper

Club Mahindra; Ratnagiri; On-site; INR 200,000 - 260,000; Full time

Job summary

Club Mahindra is seeking a dedicated Housekeeping Supervisor in Ratnagiri to oversee shift briefings, assign daily duties, and ensure the smooth operation of guest rooms and public areas.

You will coordinate with Engineering and Front Office, manage linen and supply stocks, maintain records, and ensure grooming and hygiene standards across the hotel. This role emphasizes attention to detail and guest satisfaction.

Responsibilities

• Oversee shift briefings and assign daily duties to housekeeping staff.
• Check finished rooms with emphasis on bathrooms, beds, and fixtures to ensure quality.
• Maintain linen stocks and timely delivery from linen room to floors.
• Ensure linen/uniform exchange procedures and correct damaged items.
• Keep floor pantries and trolleys clean and orderly.
• Report lost & found items and follow the hotel procedures.
• Coordinate annual and periodic maintenance schedules.
• Inspect public areas and back-of-house areas for cleanliness and order.
• Liaise with Engineering for day-to-day maintenance and follow-ups.
• Supervise laundry operations and timely linen/uniform exchange.
• Monitor daily flower requirements for public and F&B areas.
• Requisition and maintain stocks of cleaning chemicals and supplies.
• Supervise pest control in various hotel areas.
• Ensure proper handling of master keys and DND procedures.
• Maintain logs, occupancy reports, and coordinate room clearance with Front Office.
• Handle the housekeeping desk as needed and respond to guest queries politely.
• Adhere to grooming and hygiene standards and plan the monthly housekeeping agenda.
• Role & responsibilities

Job description

• To conduct shift wise briefings and assign daily duties to all housekeeping personnel.
• To prepare cleaning schedules for various areas of the hotel.
• To check each finished room with special emphasis on bathrooms, bathtubs, W.C.s, wash basins, beds, carpets and all other fixtures and furniture.
• To check all par stocks of linen on floors and ensure timely delivery of linen from the linen room to the floors.
• To ensure strict adherence to linen and uniform exchange procedures and timings and to bring damaged or misused linen / uniforms to be noticed and corrected.
• To maintain floor pantries and trolleys in a clean and orderly manner.
• To immediately report lost & found items and ensure adherence to lost and found procedures of the hotel.
• To maintain regular and complete advance schedule for annual and periodic maintenance.
• To ensure detailed checking of all public areas.
• To ensure detailed checking of all back of the house and out areas of the hotel.
• To liaison with the engineering department for day-to-day maintenance work, to follow up and ensure completion of the same.
• To supervise all laundry operations and timely exchange of linen, uniforms, and guest laundry.
• To follow up on daily flower requirements of the hotel in public areas as well as F&B areas of the hotel.
• To requisition for and maintain stocks of all cleaning chemicals and cleaning supplies.
• To supervise pest control operations in various areas of the hotel.
• To ensure adherence to DND procedures.
• To ensure proper handling and record keeping of all master keys of the hotel.
• To ensure upkeep and proper handling of all housekeeping equipment.
• To maintain the daily logbook and other records, follow up on Occupancy reports, Expected Arrivals and Departures and coordinate clearance of rooms with the Front Office Department.
• To handle the housekeeping desk from time to time as per the guidelines and procedures laid out.
• To handle guest queries and complaints in a polite and courteous manner.
• To adhere to strict grooming and hygiene standards.
• To plan the monthly agenda for the housekeeping department.Role & responsibilities

Preferred candidate profile