Manager Housekeeping

Radisson Hotel Group; Dadri; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Radisson Hotel Group in India seeks a Manager – Housekeeping to lead the department across guest rooms, public areas and back‑of‑house spaces, upholding top cleanliness and presentation standards. You will develop SOPs, supervise staffing and budgets, train and mentor staff, and collaborate with Front Office and Engineering to ensure room readiness, guest satisfaction, and cost efficiency.

A proactive leader with a keen eye for detail, you will drive continuous improvement and ensure compliance

Responsibilities

• Lead and manage the Housekeeping Department, ensuring the highest standards of cleanliness and presentation across guest rooms, public areas, and back‑of‑house spaces.
• Develop, implement, and review SOPs and operating procedures to achieve operational excellence.
• Recommend and implement improvements in methods, equipment, staffing, and processes to boost productivity and service quality.
• Establish and maintain aesthetic and quality standards for housekeeping products, amenities, and services per brand standards.
• Ensure exceptional guest satisfaction by anticipating needs, maintaining attention to detail, and resolving service issues promptly.
• Conduct regular inspections and quality audits to ensure compliance with hotel standards.
• Monitor performance, analyze results, and drive continuous improvement initiatives.
• Ensure compliance with health, safety, environmental and statutory regulations.
• Plan manpower based on occupancy forecasts and prepare efficient duty rosters.
• Recruit, train, mentor, coach, and evaluate housekeeping staff.
• Conduct performance appraisals, provide feedback, and implement development initiatives.
• Oversee inventory planning, procurement, storage, and cost control of supplies.
• Manage in‑house and outsourced laundry operations for quality and cost efficiency.
• Coordinate with Front Office to ensure timely room availability and status accuracy.
• Liaise with Engineering for timely maintenance of spaces and equipment.
• Prepare and manage departmental budgets, monitor expenses, and identify cost savings.
• Promote teamwork, accountability, and guest focus within the department.
• Prepare and review departmental reports and present recommendations to senior management.

Job description

Manager – Housekeeping:

Key Responsibilities:

• Lead and manage the Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, maintenance, and presentation across guest rooms, public areas, and back‑of‑house facilities.

• Develop, implement, and review departmental policies, standard operating procedures, and business strategies to achieve operational excellence and organizational objectives.

• Recommend and implement improvements in housekeeping methods, equipment, staffing, and operational processes to enhance productivity, efficiency, and service quality.

• Establish and maintain aesthetic and quality standards for housekeeping products, guest amenities, and services in line with brand standards.

• Ensure exceptional guest satisfaction by anticipating guest needs, maintaining attention to detail, respecting guest privacy, and resolving service issues promptly.

• Conduct regular inspections and quality audits of guest rooms, public areas, and service areas to ensure compliance with hotel standards.

• Monitor departmental performance, analyze operational results, and implement corrective actions and continuous improvement initiatives.

• Ensure compliance with all health, safety, environmental, and statutory regulations while protecting guests, employees, and company assets.

• Plan manpower requirements based on occupancy forecasts and prepare efficient duty rosters to maximize productivity and service delivery.

• Recruit, train, mentor, coach, and evaluate housekeeping associates to build a high‑performing and engaged team.

• Conduct performance appraisals, provide regular feedback, and implement employee development and succession planning initiatives.

• Oversee inventory planning, procurement, storage, issuance, and cost control of linens, guest amenities, cleaning chemicals, equipment, and operating supplies.

• Manage in‑house and outsourced laundry operations to ensure quality, timely service, and cost efficiency.

• Coordinate closely with the Front Office Department to ensure timely room availability and accurate room status updates.

• Liaise with the Engineering Department to ensure prompt maintenance of guest rooms, public areas, and housekeeping equipment.

• Prepare and manage departmental budgets, monitor expenses, control costs, and identify opportunities for operational savings.

• Ensure compliance with brand standards, quality assurance requirements, and hotel policies through regular monitoring and audits.

• Promote a culture of teamwork, accountability, guest focus, and continuous improvement within the department.

• Prepare and review departmental reports, including productivity, quality audits, inventory, guest feedback, and operational performance, and present recommendations to senior management.