Immediate Hiring| Customer Support| WFO| Bangalore| 6 months+

CIEL Skills and Careers Pvt Ltd (a CIEL HR Group Company); Bengaluru; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

CIEL Skills and Careers Pvt Ltd (a CIEL HR Group Company) is seeking a dedicated individual for a customer service desk role in Bengaluru, India. Candidates should be graduates or postgraduates with at least 1-2 years of experience in customer service. Strong verbal and written communication skills are essential.

The responsibilities include managing helpdesk queries, preparing reports, and coordinating with internal teams to resolve issues.

Qualifikationen

• Minimum of 1-2 years of experience in customer service desk.

Aufgaben

• Manage and respond to helpdesk emails and customer queries in a timely manner.
• Track and ensure closure of pending queries within the defined TAT.
• Coordinate with internal teams towards resolving customer queries.
• Prepare weekly and monthly reports.
• Generate analytical reports on customer queries, identifying trends and areas for improvement.

Kenntnisse

Verbal communication

Written communication

Customer service

Ausbildung

Any graduates or postgraduates

Jobbeschreibung

Responsibilities

• Manage and respond to helpdesk emails, calls and customer queries in a timely manner.
• Track, follow up and ensure closure of pending queries within the defined TAT.
• Coordination with internal teams towards resolving customer queries.
• Prepare the weekly and monthly report.
• Generate the analytical reports on customer queries received through calls and emails, identifying trends and areas for improvement.

Requirements

• Any graduates or postgraduates.
• Minimum of 1-2 Years of experience in customer service desk.
• Strong verbal and written communication skills.
• Work from Office.