Executive-Guest Relations

Brigade Group; Konadasapura; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Brigade Group is seeking a front desk executive to deliver flawless, upscale guest experiences at its residential properties in Karnataka. You will greet guests, respond to inquiries, address complaints politely, and coordinate activities approved by the head office.

You will analyze guest feedback, help drive improvements in service quality, and maintain orderly front desk operations, including documentation and timely reporting of maintenance issues to the manager.

Qualifikationen

• 2–4 years of experience in customer service or front desk roles.
• Excellent communication and guest-relations skills.
• Ability to handle queries and resolve issues professionally.

Aufgaben

• Build good relationships and rapport with guests to address complaints courteously.
• Receive guests by greeting them warmly and respond to inquiries, including over the phone.
• Organize events and activities approved by the head office.
• Maintain front desk orderliness and keep documents and area clean.
• Report maintenance issues to the manager for quick repair.

Kenntnisse

Customer service

Jobbeschreibung

2 - 4 Years

Permanent

Job Description

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences

Analysing customer feedback and providing strategic direction to continuously improve overall rating

Responding to customer needs and anticipating their unstated ones.

Core Responsibilities:

• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
• Organize events and activities approved by the head office
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
• Report maintenance issues and malfunctioning appliances to the manager for quick repair.

Job Snapshot

Updated Date

09-10-2026

Job ID

Job_1782

Department

Residential

Location