Guest Relation Executive

The House of Abhinandan Lodha; Greater Noida; On-site; INR 250,000 - 400,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a guest experience professional to warmly welcome guests, assist during check-in and check-out, and ensure their stay starts smoothly. You will collaborate with departments such as Housekeeping, F&B, Maintenance, Spa, and Front Office to fulfil guest requests, manage VIP arrivals, and handle feedback with care and professionalism.

Attention to detail, proactive service, and the ability to maintain guest history and preferences in the system will be valued

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Provide personalized services to VIPs and repeat guests.
• Ensure guests are informed about resort facilities, services, and local attractions.
• Anticipate guest needs and exceed expectations.

Job description

1. Guest Experience & Service

• Welcome and assist guests during check-in and check-out.
  
• Provide personalized services to VIPs and repeat guests.
  
• Ensure guests are informed about resort facilities, services, and local attractions.
  
• Anticipate guest needs and exceed expectations.
  

2. Guest Relations & Communication

• Handle guest feedback, complaints, and service recovery professionally.
  
• Maintain regular contact with in-house guests to ensure satisfaction.
  
• Coordinate with departments (Housekeeping, F&B, Maintenance, Spa, etc.) to fulfill guest requests.
  
• Maintain strong communication with the Front Office team.
  

3. VIP & Special Arrangements

• Manage VIP arrivals and special events (anniversaries, birthdays, honeymoons).
  
• Coordinate welcome amenities and special room setups.
  
• Maintain VIP guest profiles and preferences in the system.
  

4. Administrative Duties

• Maintain guest history records and feedback logs.
  
• Prepare daily reports on guest feedback and service issues.
  
• Monitor online reviews and respond appropriately (as assigned).
  
• Ensure compliance with resort policies and SOPs.