Executive-Events & Experience

Lohono Stays; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Lohono Stays in Mumbai seeks an Executive – Events & Experiences to drive revenue through proactive client outreach and upsell premium experiences. You will curate luxury celebrations, coordinate with vendors, and ensure flawless on-site execution aligned with brand standards.

The role requires 2+ years in guest experience, events coordination, or luxury hospitality sales, with strong negotiation and communication skills. Weekend hours and extended shifts are expected.

Qualifications

• Graduate in Hospitality, Event Management, or related field.
• Demonstrated experience in guest experience, events coordination, or hospitality sales.
• Strong communication, negotiation, and vendor management skills.

Responsibilities

• Drive revenue through proactive outreach to booked clients.
• Pitch and convert upsell opportunities (decor, entertainment, themed celebrations).
• Build relationships to understand preferences and curate luxury experiences.
• Coordinate with external vendors and internal teams for seamless execution.
• Ensure timely delivery of decor, entertainment and celebration elements.
• Maintain event checklists, vendor details, costs, and approvals.
• Track lead conversions and revenue from experiential upselling.
• Provide on-ground support during key events, including weekends.

Skills

Event management

Guest experience

Vendor management

Negotiation

Communication

Education

Hospitality degree

Event management degree

Job description

Designation: Executive – Events & Experiences

Dept: Events & Experiences

Key Responsibilities

• Drive revenue through proactive outreach to booked clients, identifying the nature and purpose of travel (celebration, occasion, special event, etc.).
• Pitch and convert upsell opportunities including décor setups, barbeque arrangements, private chef experiences, live singers, DJs, musicians, themed celebrations, and more.
• Build strong relationships with clients to understand preferences and provide curated luxury experiences.
• Coordinate with external vendors and internal operational teams for seamless event execution.
• Ensure timely delivery of décor, entertainment and celebration elements as per brand guidelines.
• Maintain accurate event checklists, vendor details, costs, and client approvals.
• Track lead conversions and revenue generated through experiential upselling.
• Provide on-ground support during key events, especially on weekends/holidays.
• Manage multiple requests simultaneously while ensuring superior guest satisfaction.

Key Requirements

(Education, Technical Skills & Personal Traits)

• Graduate in Hospitality, Event Management, or related field.
• 2+ years of experience in guest experience, events coordination or hospitality sales — preferably in luxury hospitality.
• Exceptional communication and interpersonal skills with the ability to influence.
• Strong negotiation skills and vendor management capabilities.
• Confident, proactive, and passionate about crafting premium experiences.
• High level of ownership, multi-tasking ability, and attention to detail.
• Comfortable working weekends, extended hours, and flexible shifts aligned with guest needs.

Reporting To:

Manager / Lead – Events & Experiences

Direct Report (if any):

None currently

• Client Relationship Management
• Event Planning & Coordination
• Time & Stakeholder Management
• Problem Solving & Decision Making
• Groomed, professional communication and presentation

Stakeholders & Peers

• Villa Operations & Experience Teams
• External Event Vendors & Hospitality Partners