Executive (Documentation)_PEC

WGBL; Thane; On-site; INR 400,000 - 600,000; Full time

Job summary

WGBL in Thane, Maharashtra is seeking a professional to manage the complete lifecycle of attestation and apostille cases. This role includes ensuring compliance with various guidelines, providing timely updates to clients, and coordinating effectively with external authorities.

The ideal candidate will lead a team, maintain accurate records, and drive process improvements. Strong communication skills and experience in documentation management are crucial for this position.

Qualifications

• Experience in handling lifecycle processes for attestation and apostille.
• Strong understanding of compliance with MEA, HRD, and embassy guidelines.
• Excellent coordination and communication skills.

Responsibilities

• Handle complete lifecycle of attestation and apostille cases.
• Ensure compliance with authentication guidelines and SOPs.
• Provide timely case updates to clients and handle escalations.
• Maintain accurate records of processed cases.
• Prepare case tracking reports and monitor TAT.
• Lead and manage the team effectively.

Job description

Handle the complete lifecycle of attestation and apostille cases, including document verification, scrutiny, and submission.

Ensure compliance with MEA, HRD, Embassy, and state authentication guidelines, while following SOPs and turnaround timelines.

Coordinate smoothly with clients, vendors, and external authorities, including MEA, State HRD/Home Departments, and notary offices.

Provide timely case updates to clients and handle escalations related to delays or documentation issues.

Maintain accurate records of all processed cases and ensure zero-error documentation and data confidentiality.

Prepare daily, weekly, and monthly case tracking reports, monitor TAT, identify delay patterns, and suggest process improvements.

Lead and manage the team effectively, ensuring productivity, timely task completion, and achievement of business targets.