Executive Customer Relationship

Lifecell; Bengaluru; Hybrid; INR 300,000 - 500,000; Full time

Benefits offered by this job

CTC + Attractive Monthly Incentives

Local Conveyance

Comprehensive Medical Insurance

Company-Provided Tablet

Salary Advance Loan

BYOD

Job summary

LifeCell International Private Limited is hiring an Executive Customer Relationship / Key Account Executive to manage doctor and hospital relationships, grow key accounts, and drive patient engagement through marketing events.

You will educate expectant parents about stem cell banking, coordinate with hospital staff, and ensure timely delivery of services while meeting sales targets in a fast-paced healthcare environment.

Qualifications

• Experience: 0 - 3 years.
• Educational Qualification: BSc or MSc or Biotech or Pharma or MBA.
• Vehicle: Two wheeler with valid driving licence.
• Availability: Weekends and late evenings. You will avail a week-off between Tuesday and Thursday.
• Language: Proficient in English & local languages.
• Attributes: Rapport-building, Proactivity, Collaboration, Adaptability, Incentives-driven.

Responsibilities

• Doctor & Hospital Relationship Management: conduct monthly meetings with assigned gynecologists to address feedback and strengthen partnerships.
• Key Account Management: establish partnerships with hospitals specialising in women and child care to drive growth.
• Marketing Event Management: execute marketing events to enhance brand visibility and patient engagement.
• Customer Delight Management: gather client information, initiate cold calls and deliver presentations at hospitals or offices to meet sales targets.
• Market Intelligence: provide actionable insights to drive strategic decisions.
• Performance Management: meet responsibilities and adapt to changes.

Skills

Rapport-building

Proactivity

Collaboration

Adaptability

Incentives-driven

Education

BSc or MSc or Biotech or Pharma or MBA

Job description

About LifeCell: Established in 2004, LifeCell International is India's top stem cell and tissue storage bank. We harness Cell, Genes, & Tissue Sciences to offer cutting-edge healthcare solutions, such as a

>97% donor match rate for stem cell transplants, rapid genomics testing for pregnancies & infants,

advanced wound care products and cellular skin science based cosmetics.

Business Division: BioBank (Health Bank).

Position: Executive Customer Relationship (ECR) / Key Account Executive (KAE).

Responsibilities:

1. Doctor & Hospital Relationship Management:

• Conduct in-person monthly meetings with all the assigned Gynaecologists (target doctor) to promptly

address feedback, deliver industry updates and strengthen partnership with best-in-class services.

• Utilise relationships with hospital staff to collaborate on raising awareness and enrolling expectant

parents (target client) for stem cell banking services.

2. Key Account Management:

• Establish corporate partnerships with existing & new hospitals specialising in women and child care

services (target hospitals) to drive business growth.

• Engage in proactive education of expectant parents through personalised counselling or elevator

pitches about the benefits of stem cell banking.

• Distribute educational materials during their hospital visit to stimulate interest and awareness.

3. Marketing Event Management:

• Execute minimum four marketing events per month to enhance brand visibility & patient engagement.

4. Customer Delight Management:

• Gather pertinent client information to initiate cold calls and facilitate professional in-person

presentations at their home, office, or hospital.

• Deliver engaging presentations to expectant parents to consistently meet specified sales targets.

• Deposit client funds in the company's bank account within specified timelines.

• Ensure timely provision of sample collection kits for clients and coordinate seamlessly with the

paramedic team during childbirth.

• Ensure clients and healthcare professionals receive excellent post-sales service to guarantee

satisfaction, retention, and referrals.

5. Market Intelligence:

• Provide actionable insights to drive strategic decisions based on industry trends and opportunities.

6. Performance Management:

• Meet responsibilities, adapt to change, and perform extra tasks assigned by superiors & the company.

LifeCell International Private Limited, No. 16, Vijayaraghava Road, 1

st Lane, T. Nagar, Chennai - 600017, Tamil Nadu, India

1800 266 5533 | www.lifecell.in | CIN: U85196TN2004PTC053577

What We Seek:

• Experience: 0 - 3 years.
• Educational Qualification: BSc or MSc or Biotech or Pharma or MBA.
• Vehicle: Two wheeler with valid driving licence.
• Availability: Weekends and late evenings. You will avail a week-off between Tuesday and Thursday.
• Language: Proficient in English & local languages.
• Attributes: Rapport-building, Proactivity, Collaboration, Adaptability, Incentives-driven.

Learning Opportunities:

Build strong connections with healthcare professionals & medical institutions, ensuring their continuous engagement and satisfaction. Hone the art of effective communication & host captivating marketing events to spark the interest of expectant parents. Master the art of delivering persuasive presentations & delighting customers thereby meeting the sales goals & elevating your performance.

What You Will Get:

1. Compensation and Benefits:

• CTC + Attractive Monthly Incentives.
• Local Conveyance.
• Comprehensive Medical Insurance.
• Company-Provided Tablet.
• Salary Advance Loan.
• By Your Own Device (BYOD).

2. Career Growth and Development:

• Speedy Path to Promotion.
• Professional Development & Training Opportunities.
• Opportunities for Internal Mobility or Transfers.
• Win Trips to National & International Destinations.

3. Employee Recognition and Engagement:

• Performance Recognition & Awards Program.
• Employee Recognition & Appreciation Events.
• Employee Referral Program with Incentives.

4. Work-Life Balance and Well-being:

• Vibrant Company Culture
• Team Building Activities and Events.
• Supportive & Collaborative Team Environment.
• Open Door Policy for Feedback & Suggestions.