Executive - Customer Relationship

Bronco Buildwell Pvt Ltd; Ahmedabad District; On-site; INR 400,000 - 660,000; Full time

Job summary

Bronco Buildwell Pvt Ltd is seeking a dedicated customer liaison to nurture relationships with existing clients and serve as the main point of contact for inquiries, orders, and follow-ups. The role focuses on ensuring timely resolutions, high satisfaction, and proactive communication across departments.

You will coordinate with Sales, Accounts, Production, Dispatch, Logistics, and Quality teams to keep customers informed and ensure smooth order fulfillment and service delivery.

Responsibilities

• Develop and maintain strong professional relationships with existing customers.
• Act as the primary point of contact for customer queries, requirements, and follow-ups.
• Maintain regular communication with customers regarding orders, deliveries, payments, and service requirements.
• Understand customer requirements and coordinate internally to ensure timely resolution.
• Ensure a high level of customer satisfaction and professional service.
• Follow up on outstanding payments and coordinate with Accounts for settlements.
• Track orders and coordinate with logistics for timely delivery.
• Handle after-sales service requests and coordinate with Technical, Quality, and Sales teams.
• Coordinate with Sales, Accounts, Production, Dispatch, Logistics, and Management teams to ensure smooth communication.

Job description

• Develop and maintain strong professional relationships with existing customers.
• Act as the primary point of contact for customer queries, requirements, and follow-ups.
• Maintain regular communication with customers regarding orders, deliveries, payments, and service requirements.
• Understand customer requirements and coordinate internally to ensure timely resolution.
• Ensure a high level of customer satisfaction and professional service.

2 Payment & Outstanding Follow-Up: -

• Regularly follow up with customers for outstanding payments as per agreed credit terms.
• Coordinate with the Accounts/Finance team regarding customer outstanding balances.
• Maintain customer-wise payment follow-up records and ageing details.
• Send payment reminders and coordinate with customers for expected payment dates.
• Escalate overdue payments to the concerned Sales/Management team when required.
• Ensure proper documentation of payment commitments and follow-ups.

3 Order & Material Follow-Up: -

• Follow up on customer purchase orders and ensure order details are correctly communicated internally.
• Keep customers informed about order status and expected delivery dates.
• Coordinate with the logistics team for delivery-related issues, delays, or discrepancies.
• Ensure proper documentation such as invoices, delivery challans, PODs, and other required documents.

4 After-Sales Service & Customer Support:-

• Handle customer queries, complaints, service requests, and product-related concerns professionally.
• Coordinate with the Technical, Quality, and Sales teams for resolution of customer complaints.
• Track complaints from registration to final closure.
• Follow up with customers after service/complaint resolution to ensure satisfaction.
• Maintain proper records of customer complaints, actions taken, and closure status.

5 Internal Coordination: -

• Coordinate effectively with Sales, Accounts, Production, Dispatch, Logistics, Technical, Quality, and Management teams.
• Ensure customer commitments are communicated internally and followed up until completion.
• Highlight delays, payment concerns, delivery issues, and customer complaints to the concerned department.
• Ensure smooth communication between customers and internal teams.