Market Development Executive

TP; Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Teleperformance in Mumbai seeks a customer service specialist with 1–6 years' experience to join our team across Mumbai, Bhayander and nearby locations. You will assist clients via multiple channels, resolve issues, and help drive client success.

The role requires excellent communication, problem solving, and teamwork; training will be provided. We offer a dynamic, fast-paced environment and opportunities for growth.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Attention to detail and good organizational skills.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with common software.

Responsibilities

• Provide exceptional customer service and support to clients.
• Use advanced technologies and processes to drive growth.
• Collaborate with cross-functional teams to achieve goals.
• Develop and maintain strong relationships with clients and colleagues.
• Identify and escalate issues to senior management when necessary.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Communication skills

Interpersonal skills

Adaptability

Problem-solving

Teamwork

Job description

We are looking for a highly skilled and motivated individual to join our team in Mumbai, Bhayander, and other locations. The ideal candidate will have 1 to 6 years of experience.

Roles and Responsibility

• Provide exceptional customer service and support to clients through various channels.
• Utilize advanced technologies and processes to achieve outstanding results and drive business growth.
• Collaborate with cross-functional teams to achieve common goals and objectives.
• Develop and maintain strong relationships with clients and colleagues.
• Identify and escal issues to senior management when necessary.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Excellent problem-solving and analytical skills are required.
• Strong attention to detail and organizational skills are necessary.
• Ability to work independently and as part of a team.
• Basic computer skills and knowledge of software applications are expected.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.