Executive – (Case & Communications Management)

Rapsys Technologies Pte Ltd.; Mumbai City; On-site; INR 312,000 - 335,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Mumbai is seeking a Customer Support & Operations Executive to handle queries via email, WhatsApp, and calls, and to onboard users while following SOPs. The role focuses on accurate documentation and timely task completion, with a 10 AM–7 PM schedule from Monday to Friday.

Fresh graduates are welcome. The job is based in Colaba, Mumbai with a 10:00–19:00 work window and a competitive monthly salary depending on experience.

Qualifications

• Good written and verbal communication.
• Basic MS Excel and computer knowledge.
• Strong attention to detail and accuracy.
• Ability to follow SOPs and manage multiple tasks.
• Tech-savvy, proactive, and willing to learn.

Responsibilities

• Handle customer queries via email, WhatsApp, and calls.
• Process IVR data, transcripts, and callbacks.
• Conduct user onboarding calls and route cases as per SOPs.
• Update the Case Board and maintain accurate documentation.
• Ensure timely task completion within defined TATs.

Skills

Good written and verbal communication

MS Excel

Attention to detail

Follow SOPs & multi-tasking

Tech-savvy & eager to learn

Education

Graduate or above

Job description

Hiring: Customer Support & Operations Executive

Location: Colaba, Mumbai (Work from Office)
Salary: Up to ₹28,000–₹30,000 per month (based on experience and interview)
Experience: 0–2 years (freshers can apply)
Qualification: Graduate or above
Working Hours: 10 AM – 7 PM
Working Days: Monday to Friday | Saturday & Sunday off

Key Responsibilities:

• Handle customer queries via email, WhatsApp, and calls.

• Process IVR data, transcripts, and callbacks.

• Conduct user onboarding calls and route cases as per SOPs.

• Update the Case Board and maintain accurate documentation.

• Ensure timely task completion within defined TATs.

Required Skills:

• Good written and verbal communication.

• Basic MS Excel and computer knowledge.

• Strong attention to detail and accuracy.

• Ability to follow SOPs and manage multiple tasks.

• Tech-savvy, proactive, and willing to learn.