Executive – (Case & Communications Management)

RAPSYS TECHNOLOGIES PTE. LTD.; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is seeking an Executive for Case & Communications Management in Mumbai. The role involves managing customer queries via various communication channels and processing data. Candidates should have a graduation degree and 0-2 years of experience in customer service. Strong communication skills and attention to detail are essential. The company offers a dynamic work environment for those eager to learn and grow.

Qualifications

• 0–2 years of experience in customer service/operations; freshers can be considered.
• Ability to follow SOPs strictly without deviation.
• Willingness to learn and adapt to process requirements.

Responsibilities

• Handle emails as per SOP with accurate responses.
• Manage WhatsApp queries and ensure timely and professional communication.
• Process Interactive Voice Response data and update Case Board.

Skills

Good written and verbal communication skills

Attention to detail and accuracy

Tech-savvy

Basic knowledge of Excel

Education

Graduation or above

Tools

Operational tools

Job description

Executive – (Case & Communications Management)# Executive – (Case & Communications Management)by | May 7, 2026Key responsibilities o Handle emails as per SOP with accurate responses o Manage WhatsApp queries and ensure timely and professional communication o Process Interactive Voice Response data (download, transcript, and callback where required) o Check and act on queries received daily across multiple modes of communication o Handle new user onboarding calls and route cases as per SOP o Update Case Board (CB) and maintain accurate records o Upload & maintain proper documentation (naming, saving, zipping, CSV creation, etc.) o Ensure all tasks are completed within defined TAT and without errorsSkills/Qualifications o Graduation or above (any additional certification/course will be an added advantage) o 0–2 years of experience in customer service/operations (freshers can be considered) o Good written and verbal communication skills o Ability to follow SOPs strictly without deviation o Strong attention to detail and accuracy o Basic understanding of handling emails, calls, and documentation o Ability to work in a TAT-driven environment o Basic knowledge of Excel and operational tools o Tech-savvy and comfortable working on multiple systems o Willingness to learn and adapt to process requirements**Job Type:** Executive – (Case & Communications Management)**Job Location:** Mumbai