Executive - Business Analyst

eReleGo Technologies Pvt Ltd (ETPL); Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

eReleGo is seeking a dynamic and detail-oriented individual for its Customer Service team in Bengaluru. The role is ideal for freshers or early-career professionals who want to learn technology products and own customer queries.

Strong communication and a customer-focused approach are essential. You will handle queries, assist with onboarding, document feedback, and coordinate with internal teams to ensure timely resolutions.

Qualifications

• Bachelor’s degree in IT, Computer Science, MBA or a relevant field.
• Freshers or candidates with up to 2 years of experience encouraged to apply.
• Strong communication and a customer-first mindset.

Responsibilities

• Handle customer queries and provide basic support and troubleshooting.
• Assist clients with user onboarding and product setup.
• Understand products and provide basic guidance to customers.
• Monitor product-related issues and escalate to internal teams.
• Record and maintain customer feedback and support documentation.
• Coordinate with internal teams for timely issue resolution.
• Learn new features, processes, and tools regularly.
• Support renewals and retention activities.
• Identify opportunities for improved customer engagement and growth.

Skills

Verbal communication

Written communication

Customer-service orientation

Teamwork

Problem-solving

Attention to detail

Ownership

Eagerness to learn

Education

Bachelor’s degree in IT/CS/ MBA or relevant field

Tools

MS Excel

MS Word

PowerPoint

Job description

eReleGo is looking for a **dynamic, responsive, and detail-oriented individual** to join our **Customer Service team**. This role is ideal for a fresher or early-career professional who has a strong interest in customer service, is eager to learn technology products, and is willing to take ownership of customer queries and requirements.

The ideal candidate should have good communication skills, a customer-focused approach, and the ability to learn and adapt quickly.

Key Responsibilities

• Handle customer queries and provide **basic support and troubleshooting assistance**.
• Assist clients with **user onboarding and product setup**.
• Understand the company's products and provide basic guidance to customers.
• Monitor basic product-related issues and elevate technical concerns to the relevant internal teams.
• Communicate with clients to understand their requirements, concerns, and feedback.
• Record and maintain **customer feedback, queries, and support-related documentation**.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Learn and stay updated on new product features, processes, and tools.
• Support customer **renewals and retention activities**.
• Assist in identifying opportunities for improved customer engagement and business growth.

Qualifications

Education:

• Bachelor's degree in **IT, Computer Science, Master of Business** Administration****or any relevant field**.
• Freshers and candidates with up to **2 years of experience** can apply.

Technical Skills:

• Basic proficiency in **MS Excel, MS Word, and PowerPoint (PPT)**.
• Basic understanding of technology products and software applications.
• Willingness to learn new tools and technology platforms.

Key Skills:

• Good **verbal and written communication skills**.
• Strong customer-service orientation.
• Eagerness to learn and develop technical knowledge.
• Good problem-solving and analytical skills.
• Attention to detail and ability to follow processes.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, responsiveness, and willingness to take ownership.