Executive Assistant to COO (Operations & Reporting)

Zoho; Chennai District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Zoho is seeking an Executive Assistant to the COO to enable operations, governance, and reporting across India and UAE teams. This role goes beyond calendar management, demanding ownership, analytics, and proactive follow-ups with sales, delivery, finance, HR, and partners.

You will drive weekly to quarterly MIS reporting, coordinate action items, and support leadership reviews with structured documentation and dashboards.

Qualifications

• 2–5 years experience in operations / business analyst / EA to leadership roles.
• Strong Excel skills (advanced level).
• Experience with PowerPoint for executive presentations.
• ERP/CRM familiarity (Odoo preferred).
• High ownership and follow-through mindset.
• Strong communication and stakeholder management.

Responsibilities

• Prepare weekly, monthly, and quarterly MIS reports across business units.
• Track metrics: Revenue vs targets, pipeline, collections, project status.
• Consolidate insights using Odoo, Excel, Power BI and present to the COO.
• Act as central coordination layer between Sales, Delivery, Finance, HR and partners.
• Prepare meeting agendas, MOMs, action trackers, and leadership decks.
• Define SOPs and governance; drive automation of reporting and dashboards.

Skills

Stakeholder management

Communication

Ambiguity handling

Multi-tasking

Tools

Excel

Power BI

Odoo

Job description

Executive Assistant to COO (Operations & Reporting)

Role Overview

We are looking for a highly structured and execution-focused Executive Assistant (EA) to the COO to support operational governance, reporting, and cross-functional coordination across our India and UAE teams. This role is not a traditional calendar-management EA. It is an operations-enabler role requiring strong analytical thinking, ownership mindset, and ability to drive follow-ups across multiple stakeholders (sales, delivery, finance, HR, and partners).

Key Responsibilities

• 1. Reporting & Business Insights
  • Prepare weekly, monthly, and quarterly MIS reports across business units
  • Track key metrics: Revenue vs targets Pipeline & conversion Collections & receivables Project delivery status
  • Work with tools like Odoo, Excel, Power BI to consolidate and present insights
  • Identify gaps, inconsistencies, and highlight actionable insights to the COO
• 2. Cross-Functional Coordination
  • Act as a central coordination layer between: Sales / ASL team Delivery teams Finance & collections HR & operations
  • Ensure closure of action items from internal reviews and leadership meetings
  • Drive accountability across teams with structured follow-ups
• 3. COO Office Management
  • Prepare meeting agendas, MOMs (Minutes of Meeting), and action trackers
  • Support in business reviews, board-level summaries, and leadership decks
  • Maintain structured documentation for: Key decisions Strategic initiatives Operational plans
• 4. Process & Governance
  • Bring discipline in: Reporting cadence CRM hygiene Data accuracy across systems
  • Assist in defining and tracking SOPs and operational workflows
  • Support automation initiatives (reporting, dashboards, trackers)
• 5. Special Projects
  • Work on strategic initiatives driven by COO office: New service launches Partner programs Internal process improvements
  • Conduct basic research, benchmarking, and data analysis

Requirements

Required Skills & Qualifications

2–5 years experience in operations / business analyst / EA to leadership roles

• Strong proficiency in: Excel (mandatory – advanced level)
• PowerPoint (executive presentations)
• Any ERP/CRM (Odoo preferred, but not mandatory)
• High ownership and follow-through mindset
• Strong communication and stakeholder management skills
• Ability to handle ambiguity and multi-task in a fast-paced environment

Preferred Background

• Experience in IT services / SaaS / cloud / consulting companies
• Exposure to MIS reporting, dashboards, or financial tracking
• Prior experience supporting CXO-level stakeholders