Executive

Artium Academy; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Artium Academy in Mumbai is seeking an Executive – Teacher Relations & Operations to bridge our teacher community with internal teams and operational systems. You will support 150+ teachers, manage calendars and slots, and ensure smooth execution of processes that enhance the learner experience.

A strong focus on relationship-building and problem-solving is essential. You will collaborate with Academic, Customer Experience, and Operations teams to maintain SLAs, resolve escalations, and drive

Qualifications

• 1–4 years of experience in Teacher/Faculty Operations or similar roles.
• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication.
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with ownership from issue to resolution.

Responsibilities

• Build and nurture relationships with 150+ teachers and align with Artium’s expectations.
• Coordinate day-to-day teacher operations and ensure adherence to SLAs.
• Manage teacher calendars, availability, and slot management.
• Identify scheduling challenges and drive process improvements.
• Escalate and resolve teacher-related issues with internal/external stakeholders.
• Track actions, ensure timely closures, and maintain clear communication.
• Collaborate with Academic, Customer Experience, Operations, and other teams.

Skills

People Management

Stakeholder Management

Communication

Operations

Tools

CRM systems

HRMS/ERP

Google Workspace

Operational dashboards

Job description

We’re Hiring | Executive – Teacher Relations & Operations

CTC Offered: 4-6LPA

About Artium Academy

Artium Academy is India’s largest omnichannel music education institute, delivering outcome-driven learning experiences to 55,000+ learners across 17+ countries.

With a network of 400+ highly trained teachers and our proprietary technology platform, we’re building a world where music education becomes a foundational skill — empowering learners to progress from their first note to becoming artists.

At Artium, we believe in creating a culture that celebrates artistic passion, ownership, collaboration, and personal growth.

The Opportunity

We’re looking for an Executive – Teacher Relations & Operations who can be the bridge between our teachers, internal teams, and operational ecosystem.

This role is ideal for someone who enjoys working with people, solving problems, managing multiple stakeholders, and ensuring that operational excellence translates into a seamless experience for both our teachers and learners.

You’ll work closely with a large network of teachers, ensuring they are supported, engaged, and aligned with Artium’s processes and expectations.

What You’ll Own

Teacher Relationship Management

• Build and nurture strong, long-term relationships with our teacher community.
• Manage relationships with a large group of 150+ teachers, understanding their needs and ensuring alignment with Artium’s expectations.
• Act as a key point of contact for teacher-related concerns, queries, and operational requirements.
• Create a positive, collaborative, and performance-oriented environment for teachers.
• Identify, assess, and manage teacher and operational escalations based on defined escalation criteria.
• Take end-to-end ownership of issues and coordinate with relevant internal and external stakeholders to drive timely resolution.
• Ensure clear communication, action tracking, and closure of escalations within agreed timelines.
• Identify recurring issues and proactively recommend process improvements.

Operations Management

• Manage day-to-day teacher operations and ensure adherence to defined processes and SLAs.
• Monitor operational issues and ensure timely resolution.
• Coordinate cross-functionally with Academic, Customer Experience, Operations, and other teams to ensure seamless execution.

Teacher Calendar & Slot Management

• Manage teacher calendars, availability, and slots effectively.
• Coordinate schedules to ensure optimal teacher utilization while protecting the learner experience.
• Proactively identify scheduling challenges and work towards effective solutions.

What We’re Looking For

• 1–4 years of experience in Teacher/Faculty Operations, Academic Operations, Customer Success, Relationship Management, HR Operations, Employee Relations, or similar people-centric roles.
• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Strong problem-solving and escalation-management skills.
• High ownership and attention to detail.
• Comfortable working with CRMs, HRMS/ERP systems, Google Workspace, and operational dashboards.
• Ability to work in a fast-paced, dynamic environment where priorities can change quickly.

You Could Be a Great Fit If You Are…

• Someone who naturally builds trust and rapport with people
• A strong problem-solver who doesn't wait for issues to solve themselves
• Comfortable managing a large and diverse stakeholder group
• Highly organized and process-oriented
• Someone who takes ownership from “issue raised” to “issue resolved”
• Curious about improving processes rather than simply following them
• Passionate about creating great experiences for both people and customers

If you’re great with people, sharp with operations, and thrive on solving problems — your next opportunity could be at Artium.

Why Artium?

• Work with a global learner community across 17+ countries
• Be part of a team transforming music education
• Work closely with a talented network of 350+ teachers
• Build strong expertise across people, operations, and stakeholder management
• Grow in a culture that values ownership, collaboration, and continuous learning

An interest in music, education, or the creative ecosystem is a bonus — but your people and operational skills matter most.