Administration / operations incharge

Apollo Health and Lifestyle (AHLL); Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Apollo Health and Lifestyle (AHLL) is seeking a capable operations coordinator to support the Centre Manager. You will work with nurse managers, doctors and other staff to ensure smooth daily operations across the service area, focusing on clinical efficiency and patient experience.

You will review processes, monitor budgets, handle customer relations, manage reports and assist in IT and RIE initiatives, aiming for safer, faster care and excellent service delivery to clients.

Qualifications

Responsibilities

• Will be second line to Centre Manager
• Work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running daily.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilisation.
• Track, monitor and make recommendations for the utilisation of departmental budget to achieve optimisation of allocated resources.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Manage a team of support staff (Customer Care Executives, Staff Nurses, Lab Tech., and others as necessary) to deliver timely, appropriate and excellent services to our customers.
• Work closely with relevant colleagues to participate actively in relevant Rapid Improvement Events (RIEs), IT implementations and initiatives.
• Constantly reviews within assigned areas, systems and process initiatives to achieve safer, better and faster care for the customers.
• Manage customer complaints and follow up with service recovery if necessary.
• Coordinating with corporate and TPA with regard to payments of medical service bills.
• Generating and Dispatching medical reports to the clients
• Maintaining bills related to basic amenities
• Handles and manages all customer relation activities
• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
• Handling over flow of customer from Billing Desk.

Job description

Role & responsibilities

• Will be second line to Centre Manager
• Work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running daily.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilisation.
• Track, monitor and make recommendations for the utilisation of departmental budget to achieve optimisation of allocated resources.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Manage a team of support staff (Customer Care Executives, Staff Nurses, Lab Tech., and others as necessary) to deliver timely, appropriate and excellent services to our customers.
• Work closely with relevant colleagues to participate actively in relevant Rapid Improvement Events (RIEs), IT implementations and initiatives.
• Constantly reviews within assigned areas, systems and process initiatives to achieve safer, better and faster care for the customers.
• Manage customer complaints and follow up with service recovery if necessary.
• Coordinating with corporate and TPA with regard to payments of medical service bills.
• Generating and Dispatching medical reports to the clients
• Maintaining bills related to basic amenities
• Handles and manages all customer relation activities
• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
• Handling over flow of customer from Billing Desk.

Preferred candidate profile

• Coordination with various departments.
• Managing Customer complaints and resolving it.
• Handling daily transactional issues.
• Coordination with Centre Manager for Camps.
• Coordinating with Corporate clients.
• Managing customer flow in Clinics.
• On time Report Deliveries to customer.
• Handling all the patient issues
• Report & MIS generations
• Managing all the camps.