Jr Executive

Narayana Health (NH); Jamshedpur; On-site; INR 150,000 - 210,000; Full time

Job summary

Narayana Health in Jamshedpur, Jharkhand, invites applications for a receptionist role to manage patient appointments, communicate timings, and guide patients with the information they need. The incumbent will read patient comfort levels, coordinate with departments, answer calls within two rings, assist the manager in day-to-day duties, and ensure smooth functioning of the hospital front desk.

This position requires courteous, patient-focused service and the ability to handle anxious callers,

Responsibilities

• Take care of patient appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required
• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e. g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.
• Attend all departmental meetings.
• Assist Manager as and when required in the day to day work.

Job description

• Take care of the patients appointments and communicate with them about the same.


• Guide patients with the information they want and provide the help needed.


• Convey the consultation timings and explain about their secretaries and appointment process.


• Read people for discomfort, impatience and anxiety and know how to manage them.


• Deal with all internal patient related matters under the guidance of the HOD.


• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required


• Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.


• Attend to the phone calls within two rings.


• To solve the patients problem if any, to the extent possible.


• Co-ordinate with various department to get the reports on time


• After ascertaining the purpose e. g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.


• Attend all departmental meetings.


• Assist Manager as and when required in the day to day work.