Executive

Narayana Health; Howrah; On-site; INR 180,000 - 300,000; Full time

Job summary

Narayana Health in India is seeking a patient liaison at our hospital to welcome patients, guide them through registrations, and coordinate with OPD and other departments to ensure smooth service.

You will answer calls, handle inquiries politely, arrange appointments, escort VIP patients, and maintain confidentiality of patient information.

Qualifications

• Excellent communication skills in Kannada, Tamil, Telugu, Hindi and English.
• Ability to solve problems and manage multiple tasks simultaneously.
• Pleasant personality with strong customer service orientation.

Responsibilities

• Receive patients and attendants in a pleasing manner.
• Answer telephone calls.
• Talk at reasonable sound levels and do not shout.
• Answer queries politely.
• Guide patients to the right departments.
• Coordinate with OPD secretaries to fix appointments.
• Escort VIP patients.
• Maintain confidentiality of patient information.

Skills

Customer service

Communication

Multilingual

Phone etiquette

Coordination

Data entry

Tools

MS Office

Job description

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Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companiesby Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities:

• Receive patient and patient attendants in a pleasing manner
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
• Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
• Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
• Maintain confidentiality about patients.
• Counsel the patients/attendants whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with GM-Operations regarding any administrative related problems
• Preparing MIS report and submit to the GM-Operations
• Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Administrative

• Possess information related to Hospital procedures/protocol
• Preparing duty roasters for the department
• Managing Leaves and permissions
• Report all the incidence to the in charge
• Attend meetings and self-development programs.
• Attends related meetings and gives input on new methods of improving out patient services.
• Provide training to the staff
• Maintains discipline, dress code and punctuality among the staff.

Candidate Requirements:

• Pleasing Personality with a good communication skills in Kannada,Tamil,Telugu, Hindi and English.
• Ability to solve problems and manage people ability to handle multiple task at a given time,