Executive

Narayana Health; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Narayana Health in Bengaluru seeks a courteous front desk representative to assist patients and visitors, provide accurate information, and uphold hospital standards.

The role emphasizes effective communication, scheduling, data handling, and adherence to grooming and service policies.

Qualifications

• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the related departmental personnel.
• Ability to plan & organize one's work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out instructions from supervisors and other department personnel.

Responsibilities

• Be well informed of hospital hierarchy and key contact staff in every department.
• Give complete and correct information to all (staff/visitors/patients/attendants).
• Keep the list of doctors / staff/ functions of every department.
• Proper grooming as per hospital uniform policy.
• Greeting the staff, seniors, patient attendants and visitors.
• Maintain Hospital premises and property.
• Deal with everyone with respect and integrity.
• Checking the nominal register daily to capture data required for funnel.
• Doing follow up call with the patient on daily basis.
• Guiding the patients who want to avail hospital services.
• Preparing statistical data as and when required by the management.

Skills

Attention to detail

Written comprehension

Time management

Communication skills

Job description

Narayana Health, one of India’s largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

To be courteous to patients and customers.

Job Responsibilities:

• Be well informed of hospital hierarchy and key contact staff in every department. Departmental locations and its respective functions.
• Give complete and correct information to all (staff/visitors/patients/ attendants).
• Keep the list of doctors / staff/ functions of every department
• Proper grooming as per hospital uniform policy.
• Greeting the staff, seniors, patient attendants and visitors.
• Maintain Hospital premises and property.
• Deal with everyone with respect and integrity.
• Checking the nominal register daily to capture data required for funnel.
• Doing follow up call with the patient on daily basis.
• Guiding the patients who want to avail hospital services.
• Preparing statistical data as and when required by the management.

Candidate Requirements:

• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.