Exciting Career Opportunity | Shift Manager & ARM

Paradise Food Court; Chennai District; In loco; INR 550.000 - 750.000; Tempo pieno

Descrizione del lavoro

Paradise Food Court is seeking an Assistant Restaurant Manager to support daily operations, supervise shifts, and lead teams to deliver exceptional guest service. You will coordinate Front of House and Kitchen activities, ensuring food safety, cleanliness, and compliance with SOPs.

The role emphasizes staff development, peak-hour leadership, and achieving business objectives through effective supervision and customer engagement.

Competenze

• 5 to 10 years of experience in the QSR industry.
• Experience supervising shift teams and coordinating front-of-house and kitchen operations.

Mansioni

• Support the Restaurant Manager in daily operations.
• Lead shift teams during peak hours and ensure timely service.
• Monitor service quality and uphold Paradise SOPs.

Conoscenze

Guest service

Team management

Food safety

Descrizione del lavoro

Role & responsibilities:

POSITION OVERVIEW

POSITION OVERVIEW

Accountability: The Assistant Restaurant Manager supports the Restaurant Manager in the day-to-day operations of the restaurant. The role is responsible for delivering excellent guest service, supervising restaurant operations, leading shift teams, ensuring food safety, handling customer concerns, maintaining operational standards, and achieving business objectives.

Major Deliverables:

1. Restaurant Operations

• Support the Restaurant Manager in daily restaurant operations.
• Ensure smooth opening, mid-shift, and closing activities.
• Monitor service quality and operational standards.
• Ensure compliance with Paradise SOPs.
• Supervise Front of House and Kitchen coordination.

2. Peak Hour Operations

• Lead assigned operations during lunch and dinner rush.
• Monitor guest waiting time and table management.
• Coordinate with kitchen to ensure timely food preparation.
• Ensure quick order delivery and billing.
• Support manpower deployment during peak hours.

3. Customer Service

• Ensure every guest receives excellent service.
• Interact with guests and collect feedback.
• Resolve customer complaints immediately.
• Escalate critical issues to the Restaurant Manager.
• Improve repeat guest visits.

4. Team Management

• Supervise Shift Managers and Team Members.
• Conduct daily shift briefings.
• Allocate work responsibilities.
• Monitor employee performance.
• Ensure grooming and discipline.

5. Employee Development

• Coach Shift Managers and Team Members.
• Conduct on-the-job training.
• Support new employee induction.
• Monitor training completion.

6. Employee Engagement

• Conduct team meetings.
• Recognize employee achievements.
• Address employee concerns.
• Support engagement initiatives.

7. Sales & Business Performance

• Support sales target achievement.
• Drive upselling and suggestive selling.
• Monitor Average Daily Sales (ADS).
• Improve Average Bill Value (ABV).

8. Store Improvement

• Improve service quality and operational efficiency.
• Monitor restaurant cleanliness and ambience.
• Implement corrective actions from audits.

9. Food Safety & Hygiene

• Ensure FSSAI and hygiene compliance.
• Monitor food quality and kitchen sanitation.
• Conduct hygiene checks.

10. Inventory & Cost Control

• Support stock verification.
• Monitor food wastage.
• Control consumable usage.

11. Compliance & Administration

• Maintain attendance.
• Prepare shift reports.
• Ensure statutory compliance.
• Maintain operational records.

Preferred candidate profile

Candidates with 5 to 10 years of experience in the QSR (Quick Service Restaurant) industry