EV 2 Wheeler Technician-Kerala

2coms; Ahmedabad District; On-site; INR 212,000 - 257,000; Full time

Benefits offered by this job

Salary: 19k–23k CTC per month

Job summary

Ola is seeking an Automobile Technician to support its experiences centre in Ahmedabad. The role emphasizes customer handling, diagnosing scooters, executing repairs, and maintaining records in Getafix, Zendesk, and CRM/WMS systems.

Safety gear and process discipline are required along with knowledge of EV tech and inventory management. The candidate should have at least 6 months in the automobile service sector, be male, and hold 12th pass or higher; responsibilities include invoicing, parts

Qualifications

• Minimum qualification as listed: 12th pass or higher (diploma/ITI/graduation/post-graduation).
• Experience: at least 6 months in automobile service sector.

Responsibilities

• Receive customers with politeness and maintain professionalism.
• Verify service requests and capture VOC in the system.
• Diagnose scooter and update diagnosis in Getafix/WMS.
• Perform repairs and final inspection as per customer requests.
• Track customer complaints in Zendesk and update live status.
• Operate Getafix and ensure 100% adherence to process.
• Update CRM/WMS with status and ETA; check scooter health.

Skills

Customer handling

Diagnosis

System handling

Technical repairs

Process adherence

Safety and compliance

Education

12th pass/diploma/ITI/graduation/post graduation

Tools

Getafix

Zendesk

CRM

WMS

Job description

SUMMARY

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Roles and Responsibilities:

1. Customer Handling

• Receiving customer with smile and greet him with Politeness, courteousness and professionalism
• Verify the service requests made by customers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as well as face to face discussion
• Customer communications about repair updates

2. Diagnosis

• Analyse and Diagnose the Scooter to identify number and type of repairs applicable
• Update the diagnosis report in the WMS (Getafix)
• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3. System Handling

• Track the Customer complaint in Zendesk and update the system on live basis
• Operate Workshop Management System (Getafix) and ensure 100 % adherence
• Update operational Status and ETA on timely basis in both CRM and WMS systems
• Check for scooter health in Telematics Command centre for deep diagnosis

4. Technical Repairs

• Service Champion should be fully equipped with knowledge on OLA Scooter
• Could able to repair/replace all the parts of the scooter
• Ensure he/she is updated on OLA technical curricular, news bulletin on EV

5. Process and Operational

• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreign materials and fit for serviceability

6. Parts Operation

• Auditing the inventory and ensure system and physical inventory is same
• Perform GRN and maintain Inventory at Experience Centre
• Ensuring Warranty part reverse logistics to the Mother workshop

7. Safety and Compliance

• Wear Uniform and Protective Gear while repairing scooter
• Use Protective Gear and proper handling of Tool Kits while repairing scooter
• Ensure fire fighting equipments are in place to ensure fire handling

Requirements

• Only male candidate.
• Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
• Min experience: min 6 months experience in an automobile industry in service sector.

Benefits

• Salary: 19000-23000 CTC per month including PF+ ESIC +Incentive