EV 2 Wheeler Technician - Telangana

2coms; Hyderabad; On-site; INR 212,000 - 257,000; Full time

Job summary

2coms in Hyderabad is seeking an Automobile Technician for our client, a leading Indian ride-sharing company. The role focuses on diagnosing scooters, performing repairs, and ensuring quality through final inspection.

You will handle customer interactions, update diagnoses in Getafix, track progress in Zendesk, and maintain safety standards in the workshop.

Qualifications

• Minimum 6 months experience in automobile service sector.
• Only male candidate.

Responsibilities

• Greet customers politely and professionally.
• Verify service requests and capture VOC.
• Diagnose scooter and identify repairs.
• Update diagnosis in Getafix and track status in Zendesk.
• Perform repairs and final inspection on scooter.
• Operate Getafix and maintain 100% process adherence.
• Update ETA in CRM and WMS.
• Ensure safety and proper handling of tools.

Skills

Customer service

Communication

Diagnostic skills

Repair knowledge

Inventory management

Zendesk CRM

Telephonic communication

Tools

Getafix

Zendesk

CRM

Job description

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as wellas face to face discussion
  
• Customer communications about repairupdates
  
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
  
• Update the diagnosis report in the WMS(Getafix)
  
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
  
• Track the Customer complaint in Zendesk andupdate the system on live basis
  
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
  
• Check for scooter health in TelematicsCommand centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
  
• Could able to repair/replace all the partsof the scooter
  
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV
  

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreignmaterials and fit for serviceability
  

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
  
• Perform GRN and maintain Inventory atExperience Centre
  
• Ensuring Warranty part reverse logistics tothe Mother workshop
  

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
  
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
  
• Ensure fire fighting equipments are inplace to ensure fire handling
  

Requirements

• Only male candidate.
  
• Min experience: min 6 months experience in an automobile industry in service sector.
  

Salary: ₹19000-230000 CTC per month including PF+ ESIC +Incentive