EV 2 Wheeler Technician (Bangalore)

2COMS Consulting Pvt. Ltd.; Bengaluru; On-site; INR 220,000 - 300,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. is seeking an Automobile Service Champion for our client, a leading Indian multinational ride-sharing company. The role focuses on greeting customers, diagnosing scooter health, and performing repairs with adherence to workshop processes.

The candidate will use Getafix and Zendesk for data entry, diagnostics, and service updates, while ensuring safety standards and accurate invoicing at the Experience Centre.

Qualifications

• Minimum 1 year in automobile service
• Male candidates only

Responsibilities

• Greet customers with a smile and maintain courtesy.
• Verify service requests and capture feedback in the system.
• Communicate repair updates to customers.
• Analyze and diagnose scooters to determine repairs.
• Update diagnosis reports in Getafix.
• Perform repairs and final inspections.
• Track complaints in Zendesk and update systems.
• Operate Getafix with full adherence.
• Update status in CRM and WMS systems.
• Conduct deep scooter diagnostics in the Telematics Centre.
• Keep knowledge current on OLA scooters and EV news.
• Follow processes at the Experience Centre and maintain bay markings.
• Handle invoicing and payments.
• Maintain clean, serviceable bays.
• Audit inventory and manage GRN in Experience Centre.
• Manage warranty part reverse logistics.
• Adhere to safety gear requirements and PPE usage.

Skills

Customer greeting

Diagnostics

Repairs

CRM systems

Workshop management

Tools

Getafix

Zendesk

CRM

Job description

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Job Description

Job Opening: Automobile Service Champion

About Client:

Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.

Roles and Responsibilities:

• Greet customers with a smile and maintain a professional and courteous demeanor
  
• Verify service requests and capture customer feedback in the system
  
• Communicate effectively with customers regarding repair updates
  
• Diagnosis
  • Analyze and diagnose scooters to determine necessary repairs
    
  • Update diagnosis reports in the Workshop Management System (Getafix)
    
  • Perform repairs and final inspections based on customer feedback
    
• Track customer complaints in Zendesk and update the system in real-time
  
• Operate the Workshop Management System (Getafix) with 100% adherence
  
• Update operational status and estimated time of arrival in CRM and WMS systems
  
• Conduct deep diagnosis of scooter health in the Telematics Command Centre
  
• Technical Repairs
  • Possess comprehensive knowledge of OLA scooters
    
  • Capable of repairing or replacing all scooter parts
    
  • Stay updated on OLA technical curriculum and EV news bulletins
    
• Process and Operational
  • Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
    
  • Handle invoicing and payment collections
    
  • Maintain service bays in a clean and serviceable condition
    
• Parts Operation
  • Audit inventory and ensure alignment between system and physical inventory
    
  • Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
    
  • Manage warranty part reverse logistics to the main workshop
    
• Safety and Compliance
  • Adhere to uniform and protective gear requirements during scooter repairs
    
  • Properly use protective gear and handle tool kits during repairs
    
  • Ensure availability and readiness of fire-fighting equipment
    

Requirements

Requirements:

• Only Male candidates
  
• Minimum experience: 1 year in the automobile service sector