EV 2 Wheeler Technician- Tripura

2COMS Consulting Pvt. Ltd.; Deoghar; On-site; INR 212,000 - 257,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in India invites applications for an Automobile Technician at our operations hub.

The role focuses on customer interaction, diagnosing and repairing scooters, updating reports, and handling workshop systems to ensure top service quality. The ideal candidate has at least 6 months in automobile service, works responsibly in a male-only entry as stated, and can assist with invoicing and inventory as part of the Experience Centre operations, with monthly salary between

Qualifications

• Male candidates only.
• Minimum 6 months' experience in automobile service.

Responsibilities

• Greet and assist customers with courtesy and professionalism.
• Verify service requests and capture customer feedback.
• Communicate repair updates to customers.
• Analyze and diagnose scooters for necessary repairs.
• Update diagnosis reports in the Workshop Management System.
• Perform repairs and final inspections based on customer requirements.
• Track customer complaints and update the system in real-time.
• Operate Workshop Management System and ensure full adherence.

Skills

Customer interaction

Scooter diagnostics

Repair knowledge

System navigation

Tools

Workshop Management System

Job description

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Job Description

Job Opening: Automobile Technician

About the Company:

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.

Key Responsibilities:

• Customer Interaction
  
• Greet and assist customers with courtesy and professionalism
  
• Verify service requests and capture customer feedback
  
• Communicate repair updates to customers
  
• Diagnosis and Repair
  
• Analyze and diagnose scooters for necessary repairs
  
• Update diagnosis reports in the Workshop Management System
  
• Perform repairs and final inspections based on customer requirements
  
• System Management
  
• Track customer complaints and update the system in real-time
  
• Operate Workshop Management System and ensure full adherence
  
• Update operational status and ETA in CRM and WMS systems
  
• Monitor scooter health in the Telematics Command Centre
  
• Technical Expertise
  
• Possess in-depth knowledge of OLA scooters
  
• Ability to repair and replace all scooter parts
  
• Stay updated on OLA technical curriculum and EV news
  
• Process Adherence
  
• Ensure adherence to processes at the Experience Centre
  
• Handle invoicing and payment collections
  
• Maintain service bays and ensure serviceability
  
• Parts Management
  
• Audit inventory and ensure system and physical inventory match
  
• Perform GRN and maintain inventory at the Experience Centre
  
• Manage warranty part reverse logistics to the main workshop
  
• Safety and Compliance
  
• Adhere to uniform and protective gear requirements
  
• Properly handle tool kits and use protective gear during repairs
  
• Ensure availability of fire-fighting equipment
  

Requirements

Requirements:

• Only male candidates
  
• Minimum experience: 6 months in the automobile service sector
  

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive