EV 2 Wheeler Technician-Bihar

2coms; Patna; On-site; INR 212,000 - 257,000; Full time

Job summary

Ola Experience Centre in Patna seeks a technician to greet customers, diagnose scooters, and perform repairs while maintaining accurate records in CRM and workshop systems. You will manage service updates, invoicing, and inventory control, ensuring safety standards and orderly bays at the Experience Centre.

The role requires at least 6 months in the automobile service sector and prefers male candidates. Monthly salary is INR 19,000–23,000 with PF/ESIC and potential incentives.

Qualifications

• Male candidates only.
• Minimum 6 months experience in automobile service sector.

Responsibilities

• Greet and assist customers courteously.
• Verify service requests and capture feedback.
• Communicate repair updates to customers.
• Diagnose scooters for repairs.
• Update diagnosis reports in workshop system.
• Perform repairs as required by customers.
• Track complaints and update system in real time.
• Maintain bays and ensure readiness for service.
• Handle invoicing and payments.
• Audit inventory and align system with physical stock.

Skills

Customer service

Diagnostics

Repair execution

Safety compliance

Tools

CRM system

Workshop Management System

Inventory management

Job description

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Job Description

About the Company:

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.

Responsibilities:

• Greet and assist customers with professionalism and courtesy
• Verify service requests and capture customer feedback
• Communicate repair updates to customers
• Diagnosis
• Analyze and diagnose scooters for necessary repairs
• Update diagnosis reports in the workshop management system
• Perform and inspect repairs based on customer requirements
• Track customer complaints and update the system in real-time
• Operate workshop management systems and ensure adherence
• Update operational status and ETA in CRM and WMS systems
• Check scooter health in the Telematics Command Centre
• Technical Repairs
• Possess in-depth knowledge of OLA scooters
• Perform repairs and replacements on scooter parts
• Stay updated on OLA technical curriculum and EV news
• Process and Operational
• Adhere to processes at the Experience Centre and maintain clear bays for vehicles/scooters
• Handle invoicing and payment collections
• Ensure bays are free from foreign materials and ready for service
• Parts Operation
• Audit inventory and maintain consistency between system and physical inventory
• Perform GRN and manage inventory at the Experience Centre
• Manage warranty part reverse logistics to the main workshop
• Safety and Compliance
• Adhere to uniform and protective gear requirements
• Use protective gear and handle tool kits properly during repairs
• Ensure availability of fire-fighting equipment for safety

Requirements

Requirements:

• Only male candidates
• Minimum experience: at least 6 months in the automobile service sector

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive