EUC Manager - MDM and Endpoint Security

British Council; Dadri; Hybrid; INR 1,800,000 - 2,600,000; Full time

Job summary

British Council is seeking an EUC Manager – MDM and Endpoint Security to define and deliver the lifecycle for MDM and endpoint services. You will oversee end-to-end service operations across internal teams and external suppliers, ensuring security, reliability, and modern workplace capabilities.

The role targets strong governance, budget oversight, and continual improvement, in a hybrid setup supported by the Digital & Technology Directorate and Operations division.

Qualifications

• Must have experience managing supplier service delivery.
• Must have experience managing mobile device management services.
• Must have knowledge of Power Apps, Power Automate, Power BI, Power Pages and Power Virtual Agents.

Responsibilities

• Define strategy, roadmap, governance and sourcing for MDM services.
• Own service policies, standards and service portfolio content; manage stakeholder relationships.
• Oversee service budgets, supplier management, and continuous improvement initiatives.

Skills

Project management

Supplier service delivery

MDM services

Power Platform management

Budget management

Education

Degree level or equivalent experience

Prince 2 Foundation

ITIL V3/V4 Foundation

PL-200: Power Platform Functional Consultant Associate

Microsoft Certified: Azure Solutions Architect Expert

Job description

Contract: Indefinite Contract (permanent role)

Apply by: Tuesday, 20th Oct 11:59 pm Local time

Interview window: TBD

Please note that this role is open only to candidates with valid work authorization in India. Relocation and visa sponsorship are not available. The role offers flexible/hybrid working arrangements, subject to business requirements and manager approval.

The Role

The EUC Manager – MDM and Endpoint Security is responsible for defining and delivering the lifecycle roadmap for Mobile Device Management (MDM) and related endpoint services, ensuring alignment with the British Council’s Digital Engagement Strategy and business needs. The role oversees the full service lifecycle—from implementation and ongoing delivery to continuous improvement and eventual retirement—while managing day-to-day service operations through a combination of internal Digital & Technology teams and external suppliers.

As part of the Digital and Technology Directorate, the role supports the delivery of secure, scalable, and efficient workplace technology services. Working within the Operations division, the EUC Manager ensures reliable endpoint management, security, and modern workplace capabilities, leveraging ITIL-based service management practices and supplier partnerships to maintain service performance, drive continuous improvement, and support the transition of new technologies into live operations.

Main responsibilities

The EUC Manager – MDM and Endpoint Security is responsible for defining the strategy, roadmap, governance, and sourcing approach for Mobile Device Management services, ensuring alignment with business objectives and industry best practices. The role owns service policies, standards, service portfolio content, and stakeholder relationships, acting as the primary point of contact for senior business and technology stakeholders. It also oversees service budgets, supplier management, commercial performance, and continuous improvement initiatives, ensuring services are delivered efficiently, cost-effectively, and in accordance with organizational priorities.

The role has end-to-end accountability for service performance, reliability, risk management, and operational governance across the service lifecycle. Responsibilities include managing SLAs and OLAs, maintaining service catalogues, ensuring compliance with security and governance standards such as ISO 27001, overseeing change management activities, supporting major incident and crisis response, and driving service improvements through collaboration with suppliers and internal teams. The position also provides strategic guidance on service delivery, risk controls, business impact assessments, and organizational change to ensure secure, resilient, and high-performing endpoint services.

Role specific skills

• Project management

Role specific knowledge and experience

• Experience of Managing Supplier Service Delivery
• Experience of Managing mobile device management services
• Experience of Managing Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents
• Budget management

Education

• Degree level or equivalent experience

Professional Qualification and Certification

• Prince 2 Foundation
• ITIL V3/V4 Foundation
• PL-200: Power Platform Functional Consultant Associate
• Microsoft Certified: Azure Solutions Architect Expert

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
• A connected and trusted UK in a more connected and trusted world.