ERP Support Executive

Alchemy Hr Services; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Alchemy Hr Services in Pune is seeking an experienced IT support professional to provide expert assistance for Infor ERP systems, troubleshoot, and resolve software issues.

You will collaborate with cross-functional teams, conduct root cause analysis when needed, and contribute to documentation and end-user training. The role requires 4–10 years of enterprise IT support experience and strong PL/SQL and Visual Basic skills.

Qualifications

• Experience in providing IT support or consulting in enterprise environments.
• Strong understanding of Infor ERP systems architecture and functionality.
• Proficiency in PL/SQL programming language.
• Experience with visualization tools like Visual Basic.

Responsibilities

• Provide technical support to users on Infor ERP systems, including troubleshooting and resolving issues related to software functionality, data migration, and system configuration.
• Collaborate with cross-functional teams to identify and resolve complex technical problems using problem-solving techniques such as RCA and FTA.
• Develop and maintain documentation for internal knowledge base articles, user guides, and training materials for end-users.
• Participate in project planning activities such as requirement gathering, design reviews, testing plans development.

Skills

Infor ERP

PL/SQL

Visual Basic

Job description

Roles and Responsibilities :

• Provide technical support to users on Infor ERP systems, including troubleshooting and resolving issues related to software functionality, data migration, and system configuration.
• Collaborate with cross-functional teams to identify and resolve complex technical problems using problem-solving techniques such as root cause analysis (RCA) and fault tree analysis (FTA).
• Develop and maintain documentation for internal knowledge base articles, user guides, and training materials for end-users.
• Participate in project planning activities such as requirement gathering, design reviews, testing plans development.

Job Requirements :

• 4-10 years of experience in providing IT support or consulting services in an enterprise environment.
• Strong understanding of Infor ERP systems architecture and functionality.
• Proficiency in PL/SQL programming language.
• Experience with visualization tools like Visual Basic.