Support Consultant - Infor EPM

PAS (Professional Accounting Solutions); Hyderabad; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

PAS (Professional Accounting Solutions) invites an Infor EPM Support Consultant to join its services team. The role covers supporting, configuring, enhancing, and optimizing Infor EPM solutions for finance leadership and operations teams.

The consultant will advise clients on maximizing EPM value while ensuring stability, performance, and timely reporting across budgeting, forecasting, planning, and consolidation processes.

Qualifications

• 2+ years supporting EPM, CPM, BI, FP&A, or budgeting solutions.
• Knowledge of budgeting and forecasting processes.
• Experience supporting enterprise reporting systems.

Responsibilities

• Provide Level 1 and Level 2 support for Infor EPM environments.
• Configure and maintain models, cubes, dimensions, hierarchies, and security roles.
• Develop KPI scorecards and budget/exec reports.
• Participate in implementation projects and prepare technical/functional documentation.
• Build strong client relationships and identify optimization opportunities.

Skills

Analytical thinking

Problem solving

Communication skills

Education

Finance

Accounting

Information Systems

Business Analytics

Computer Science

Job description

JOB DESCRIPTION – EPM SUPPORT CONSULTANT

Infor EPM Support Consultant

Location:India (Remote / Hybrid)

Reports To:Global Support Manager

Position Summary

The Infor EPM Support Consultant is responsible for supporting, configuring, enhancing, and optimizing Infor Enterprise Performance Management (EPM) solutions.

This role focuses on budgeting, forecasting, planning, consolidation, reporting, analytics, and decision-support applications used by finance leadership and operational management teams.

The consultant will serve as a trusted advisor to clients, helping them maximize the value of their EPM investment while ensuring application stability and performance.

Key Responsibilities

Application Support

• Provide Level 1 and Level 2 support for Infor EPM environments.
• Troubleshoot application issues and performance concerns.
• Support end users with reporting, planning, forecasting, and consolidation processes.
• Monitor application health and proactively identify risks.
• Resolve defects and manage enhancement requests.

EPM Configuration

Configure and maintain:

• Models and cubes
• Dimensions and hierarchies
• Business rules
• Security roles
• Workflow processes
• Reports
• Planning applications

Reporting and Analytics

Support and develop:

• KPI scorecards
• Budget reports
• Executive reporting packages

Assist clients with:

• Rolling forecasts
• Variance analysis

Project Delivery

• Participate in implementation projects.
• Support solution design and testing.
• Prepare technical and functional documentation.

Client Engagement

• Recommend process improvements and best practices.
• Build strong customer relationships.
• Identify opportunities for optimization and additional consulting services.

Required Qualifications

Education

Bachelor's Degree in:

• Finance
• Accounting
• Information Systems
• Business Analytics
• Computer Science

Experience

• 2+ years supporting EPM, CPM, BI, FP&A, or budgeting solutions.
• Knowledge of budgeting and forecasting processes.
• Experience supporting enterprise reporting systems.
• Strong analytical and problem-solving skills.