ERP Implementation Specialist

WE Excel Software; Chandigarh; On-site; INR 900,000 - 1,500,000; Full time

Job summary

iProfit seeks an ERP Implementation Specialist based in Chandigarh to lead onboarding, implementation, and adoption of our ERP solutions. This customer-facing role translates client processes into configurations, delivers product training, and guides go-live.

You will collaborate with product, engineering, support, and sales teams, manage end-to-end projects, conduct trainings, and pursue additional module opportunities while maintaining high customer satisfaction.

Qualifications

• MBA (Finance), CA or equivalent ERP/Finance implementation experience is required.
• Strong understanding of Finance & Accounting, HR, Payroll, Sales, Procurement, Inventory and Project workflows.

Responsibilities

• Collaborate with analysts and stakeholders to understand business processes and implementation scope.
• Document configurations, solution setups and implementation details.
• Map client requirements to ERP features and recommend configuration-driven solutions.
• Configure ERP modules per approved design and manage end-to-end implementation lifecycle (configuration, testing, UAT, go-live, post-go-live).
• Serve as primary contact for customers during onboarding and implementation.
• Conduct onboarding sessions, product walkthroughs, and functional training (virtual/in-person).
• Ensure onboarding success, high product adoption, and customer satisfaction.
• Troubleshoot functional issues, perform root-cause analysis, and log issues in ticketing system.
• Escalate and communicate enhancement requests to Product team; collaborate with cross-functional teams to ensure timely delivery.
• Identify opportunities for additional modules and value-added services.

Skills

ERP implementation

Functional consulting

Communication

Stakeholder management

Travel flexibility

Education

MBA (Finance)

CA

M.Com / B.Com

Job description

the ERP Implementation Specialist

Location: Chandigarh

Experience: 5+ Years

Role Overview

The ERP Implementation Specialist at iProfit will work closely with new customers to support onboarding, implementation, and adoption of iProfits ERP solutions. This is a customer-facing, functional consulting role that involves understanding client business processes, configuring ERP solutions, delivering product training, and ensuring smooth go-live.

A successful Implementer is a motivated, customer-focused professional who can build strong relationships with clients and effectively teach them how to use a potentially complex software platform, even for users with minimal technical skills. The role requires close collaboration with internal support and product and development teams to resolve issues and enable long-term customer success.

Key Responsibilities

• Collaborate with Business Analysts and stakeholders to understand approved business processes and implementation scope.
• Document configurations, solution setups, and implementation details.
• Map client requirements to iProfit ERP product features and recommend best-practice, configuration-driven solutions.
• Configure iProfit ERP modules as per approved solution design.
• Manage end-to-end implementation lifecycle: configuration, testing, UAT support, go live, and post-go-live support.
• Act as the primary point of contact for customers during onboarding and implementation.
• Conduct onboarding sessions, product walkthroughs, and functional training for client users (virtual and/or on-site as required).
• Ensure successful onboarding, high product adoption, and customer satisfaction.
• Perform functional troubleshooting, issue replication, and root-cause analysis for customer-reported problems.
• Log and track customer issues using internal ticketing systems and follow defined escalation processes.
• Utilize internal knowledge base, user guides, and tools to resolve application and technical issues.
• Identify gaps between customer needs and iProfit product capabilities and communicate enhancement requests to Product team.
• Work closely with Product, Engineering, Support, and Sales teams to ensure timely resolution and successful delivery.
• Manage multiple implementation projects in parallel.
• Support pre-sales with product demos and solution walkthroughs when required.
• Identify opportunities for additional modules, upgrades, and value-added services.
• Contribute to maintenance and continuous improvement of internal documentation and knowledge base.

Required Skills & Competencies

• Strong experience in ERP implementation / functional consulting within a product or solution environment.
• Good understanding of Finance & Accounting, HR, Payroll, Sales, Procurement, Inventory, and Project workflows.
• Excellent verbal and written communication skills.
• Strong client-facing, presentation, and stakeholder management abilities.
• Self-driven, proactive, and solution-oriented.
• Willingness to travel occasionally for client meetings (mostly day trips).

Qualifications

• MBA (Finance), CA, M.Com, B.Com, or equivalent OR
• Relevant experience in ERP / Finance & Accounting / Business Software implementation.

Preferred Experience

• 5-10 years of experience in ERP product implementation or functional consulting.
• Direct experience handling IT company clients and MSME clients.
• Experience with SaaS / product-based ERP company preferred.