Entitlement Representative

Clarivate Analytics; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Clarivate Analytics in Chennai seeks an Entitlement Representative to support international customers with trials, new business setups, and renewals. You will work in the Global Order to Cash – Entitlement team, handling inquiries, managing subscriptions, and ensuring timely access to web-based products.

The role requires a bachelor's degree and at least 2 years of CRM/customer handling experience, with strong communication and MS Office skills. Familiarity with NetSuite/Zuora and CPQ is a plus.

Qualifications

• Bachelor’s degree required in any subject.
• Minimum 2 years of experience in stakeholder and customer handling in Salesforce CRM.
• Strong communication skills (written, oral, presentation) with customers and management.
• Proficiency in Microsoft Office; Excel and Access.
• Knowledge of web product delivery and processes.
• Problem-solving and analytical abilities to resolve client issues.

Responsibilities

• Handle internal/external stakeholders and customers in Salesforce CRM.
• Work with order management and billing systems like NetSuite or Zuora; CPQ experience preferred.
• Manage web product delivery and order fulfillment processes.
• Understand pricing, policies and contracts; follow OTС processes.
• Resolve queries promptly with professionalism and clear communication.
• Adhere to audit and compliance controls.

Skills

Salesforce CRM

Communication

Excel/Office

Order management

Analytical skills

Organizational skills

CPQ knowledge

Education

Bachelor's degree

Tools

NetSuite

Zuora

Salesforce CPQ

Job description

We are looking for an Entitlement Representative to join our Global Order to Cash – Entitlement team in Chennai. This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate's web-based products and services by managing trials, new business setups, and renewals.

About You

• Must have a bachelor’s degree in any subject specialization that supports the role.
• Minimum 2 Years overall experience in internal, external stake holder and customer handling specifically in Salesforce CRM.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
• Knowledge of web product delivery and processes.
• It would be great if you also had . . Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Ability to achieve thoroughness and accuracy when accomplishing a task.
• Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
• Driven towards operational excellence and achieve quality in everything you do
• Strong organizational skills

What will you be doing in this role?

• Internal, external stake holder and customer handling specifically in Salesforce CRM.
• Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred.
• Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service.
• Must possess knowledge of business processes, pricing, policies, and contracts.
• Understand a company’s opportunity to cash processes.
• Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills.
• Follow Clarivate’s audit and compliance controls.

About the Team

The Entitlement’s team is part of our Global Order to Cash (OTC) organization which includes Order Management, Billing, Collections and Cash Applications. Each group collaborates to provide transparency on our end-to-end processes and performance, working to a high standard in order to meet our customer expectations.

Hours of Work Monday to Friday- rotational shifts covering APAC, EMEA and US hours.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.

We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com