Sr Customer Success Advocate

Entrust Corporation; India; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Professional development initiatives

Flexibility in work options

Collaborative team environment

Job summary

Entrust Corporation in India is seeking a detail-oriented Senior Customer Success Advocate to support the Customer Success Team. You will manage accounts, conduct health checks, and champion customer needs while collaborating with internal teams.

The ideal candidate has a Bachelor’s degree, excellent communication and problem-solving skills, and 3+ years of experience in customer-facing roles. Opportunities for remote, hybrid, or on-site work are available, promoting flexibility and professional development.

Qualifications

• Minimum 3 years of experience in customer-facing roles (support, success, or sales).
• Comfortable adapting to a fast-paced technical environment.
• Eager to learn and grow in the customer success domain.

Responsibilities

• Support the Customer Success Team in managing a global long-tail of accounts.
• Conduct data-based health checks and periodic check-ins with customers.
• Monitor customer usage and value indicators.

Skills

Excellent communication skills

Organizational skills

Problem-solving abilities

Attention to detail

Familiarity with CRM (Salesforce)

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Job description

Entrust is an innovative leader in identity‑centric security solutions, providing an integrated platform of scalable, AI‑enabled security offerings that help organizations safeguard their operations and protect their identities.

About the Role

We are seeking a detail‑oriented and empathetic Senior Customer Success Advocate to join our team.

Key Responsibilities

• Support the Customer Success Team in India in managing a global long‑tail of accounts.
• Conduct data‑based health checks and periodic check‑ins with customers.
• Monitor customer usage and value indicators, flagging risks and opportunities.
• Respond to customer inquiries and coordinate with internal teams to resolve issues.
• Maintain accurate records of customer interactions and feedback.
• Be a customer champion and advocate.
• Help build and maintain knowledge‑base articles and customer resources.
• Assist in creating scalable engagement programs for low‑touch accounts.

Basic Qualifications

• Bachelor’s degree or equivalent.
• Comfortable adapting to a fast‑paced technical environment.
• Minimum 3years of experience in customer‑facing roles (support, success, or sales).
• Excellent communication and organizational skills.
• Strong problem‑solving abilities and attention to detail.
• Familiarity with CRM (Salesforce) and customer success tools like Gainsight.

Preferred Qualifications

• Eager to learn and grow in the customer success domain.
• Team player with a customer‑first mindset.
• Comfortable working in a dynamic, remote environment.

What You Can Expect

• Career Growth: Professional development is a priority, with learning‑forward initiatives and exciting challenges.
• Flexibility: Remote, hybrid, or on‑site options fit a variety of lifestyles.
• Collaboration: Teams share ideas and work together to build better solutions.
• We value all identities and foster a culture of diversity, inclusion, and respect.

EEO Statement

Entrust is an EEO/AA/Disabled/Veterans Employer.