Entitlement Representative

Clarivate; Tamil Nadu; On-site; INR 600,000 - 900,000; Full time

Job summary

Clarivate in Chennai seeks an Entitlement Representative to join the Global Order to Cash – Entitlement team. You will support international customers to access Clarivate's web-based products by managing trials, new business setups and renewals.

The role requires strong communication, Salesforce CRM experience, and familiarity with CPQ, NetSuite or Zuora, plus work across pricing, contracts and business processes to ensure timely orders and compliant delivery.

Qualifications

• Bachelor's degree in any subject supporting the role.
• 2+ years experience handling internal/external stakeholders and customers, specifically in Salesforce CRM.
• Strong communication skills (written, oral, presentation) with field, accounts, customers, and management.
• Knowledge of Microsoft Office, with intermediate to advanced Access and Excel skills.
• Knowledge of web product delivery and processes.

Responsibilities

• Handle internal/external stakeholders and customers in Salesforce CRM.
• Work with CRM, order management and billing systems like NetSuite or Zuora.
• Experience with Salesforce CPQ or other CPQ tools is highly preferred.
• Demonstrated experience in managing web product delivery and processes, order fulfillment and/or customer service.
• Understand business processes, pricing, policies, and contracts.
• Understand a company’s order-to-cash processes.
• Assist in resolving incoming queries promptly with professional communication.
• Follow Clarivate’s audit and compliance controls.

Skills

Strong communication

Customer handling

Organizational skills

Problem-solving

Attention to detail

Education

Bachelor's degree

Tools

Salesforce CRM

NetSuite

Zuora

CPQ tools

Job description

We are looking for an Entitlement Representative to join our Global Order to Cash – Entitlement team in Chennai. This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate's web-based products and services by managing trials, new business setups, and renewals.

About You

• Must have a bachelor’s degree in any subject specialization that supports the role.
• Minimum 2 Years overall experience in internal, external stake holder and customer handling specifically in Salesforce CRM.
• Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
• Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
• Knowledge of web product delivery and processes.

It would be great if you also had

• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
• Ability to achieve thoroughness and accuracy when accomplishing a task.
• Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
• Driven towards operational excellence and achieve quality in everything you do
• Strong organizational skills

What will you be doing in this role?

• Internal, external stake holder and customer handling specifically in Salesforce CRM.
• Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora
• Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred
• Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service.
• Must possess knowledge of business processes, pricing, policies, and contracts.
• Understand a company’s opportunity to cash processes.
• Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills.
• Follow Clarivate’s audit and compliance controls.

About The Team

The Entitlement’s team is part of our Global Order to Cash (OTC) organization which includes Order Management, Billing, Collections and Cash Applications. Each group collaborates to provide transparency on our end-to-end processes and performance, working to a high standard in order to meet our customer expectations.

Hours of Work

Monday to Friday- rotational shifts covering APAC, EMEA and US hours.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.