Sr Customer Success Advocate

Entrust; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Career Growth

Flexibility

Collaboration

Job summary

Entrust is looking for a Senior Customer Success Advocate in Bengaluru, India, to help customers adopt Digital Security Solutions. The role involves onboarding, ensuring the correct configuration of solutions, conducting health checks, and collaborating closely with customers to flag risks and ensure value. Candidates should have a bachelor's degree, at least 3 years of experience in customer-facing roles, and strong communication skills. The position offers career growth, flexible working options, and a collaborative culture.

Qualifications

• Minimum 3 years of experience in customer-facing roles (support, success, or sales).
• Comfortable adapting to a fast-paced technical environment.
• Strong attention to detail.

Responsibilities

• Support the Customer Success Team in managing global accounts.
• Conduct data-based health checks with customers.
• Monitor customer usage and flag risks.

Skills

Customer-centric approach

Excellent communication

Problem-solving abilities

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Job description

Join us at Entrust. At Entrust, we’re shaping the future of identity‑centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity‑centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. Our people—our curiosity, dedication, and innovation—drive our success and help us anticipate the future.

About the Role

We are seeking a detail‑oriented and empathetic Senior Customer Success Advocate to join the team. The Senior Customer Success Advocate plays a hands‑on role in helping customers successfully adopt Entrust’s Digital Security Solutions, spanning both security software and hardware‑backed technologies.

This role is focused on onboarding, technical enablement, and adoption, working closely with customers to ensure solutions are configured correctly, value is realised early, and potential risks are identified quickly. SCSAs sit close to the product and are comfortable operating across tools, platforms, and security environments, supporting customers through proof‑of‑concepts and early production use.

As this is a growing Customer Success team, the SCSA will also help shape onboarding materials, repeatable enablement processes, and scalable engagement models—laying the foundations for how Customer Success operates at scale.

Key Responsibilities

• Support the Customer Success Team in India in managing a global long‑tail of accounts.
• Conduct data‑based health checks and periodic check‑ins with customers.
• Monitor customer usage and value indicators, flagging risks and opportunities.
• Respond to customer inquiries and coordinate with internal teams to resolve issues.
• Maintain accurate records of customer interactions and feedback; be a customer champion and advocate.
• Help build and maintain knowledge base articles and customer resources.
• Assist in creating scalable engagement programs for low‑touch accounts.

Basic Qualifications

• Bachelor’s degree or equivalent.
• Comfortable adapting to a fast‑paced technical environment.
• Minimum 3 years of experience in customer‑facing roles (support, success, or sales).
• Excellent communication and organizational skills.
• Strong problem‑solving abilities and attention to detail.
• Familiarity with CRM (Salesforce) and customer success tools like Gainsight.

Preferred Qualifications

• Eager to learn and grow in the customer success domain.
• Team player with a customer‑first mindset.
• Comfortable working in a dynamic, remote environment.

Benefits

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

EEO Statement

Entrust is an EEO/AA/Disabled/Veterans Employer. Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].