Enterprise Technical Support Engineer

Akraya; Bengaluru, Thiruvananthapuram; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Akraya in Bengaluru invites applications for an Enterprise Technical Support Engineer. You will diagnose and resolve complex networking issues for enterprise customers, delivering timely, clear technical guidance and solutions.

Key skills include TCP/IP, DNS, DHCP, Routing & Switching, OSI model, IPv4/IPv6, subnetting, and log/packet analysis. International clients, rotating shifts, and excellent communication are expected.

Qualifications

• 1-3 years in Technical Support / Network Support.
• International customer support experience.
• Excellent communication skills.
• Willingness to work rotational shifts.

Responsibilities

• Provide technical support via phone, email, and web.
• Troubleshoot networking-related issues.
• Analyze packet captures and logs.
• Deliver timely customer resolutions.
• Document technical solutions and best practices.
• Collaborate with internal teams for issue resolution.

Skills

TCP/IP

DNS

DHCP

Routing & Switching

OSI Model

IPv4 & IPv6

Subnetting

Wireshark

Job description

Job Title

Enterprise Technical Support Engineer

Location

Bangalore, Karnataka / Trivandrum, Kerala

Experience

1-3 Years minimum

Job Description

We are seeking an Enterprise Technical Support Engineer with strong networking knowledge and customer-facing support experience. The candidate will provide technical assistance to enterprise customers and resolve complex networking issues.

Key Responsibilities

• Provide technical support via phone, email, and web.
• Troubleshoot networking-related issues.
• Analyze packet captures and logs.
• Deliver timely customer resolutions.
• Document technical solutions and best practices.
• Collaborate with internal teams for issue resolution.

Required Technical Skills

• TCP/IP
• DNS
• DHCP
• Routing & Switching
• OSI Model
• IPv4 & IPv6
• Subnetting
• Wireshark (Preferred)

Preferred Profile

• 1-3 years in Technical Support / Network Support.
• International customer support experience.
• Excellent communication skills.
• Strong troubleshooting abilities.
• Willingness to work rotational shifts.

Prescreening and Interview Process with client

• Technical Assessment
• Hiring Manager Discussion