Enterprise Technical Support Engineer SaaS

Akraya; Bengaluru, Thiruvananthapuram; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Akraya is hiring an Enterprise TSE SaaS in Bangalore, offering a role to provide world-class technical support for enterprise customers. The position requires 1–3 years of experience with strong networking fundamentals and an interest in cloud and SaaS technologies.

You will support SaaS customers via phone, email and web channels, diagnose and resolve issues, own cases, collaborate with engineering teams, and contribute to knowledge-base documentation. A 24x7 shift rotation is part of the role.

Qualifications

• 1–3 years of experience in technical support or TAC.
• Experience supporting global customers.
• Exposure to cloud technologies.
• Willingness for rotational shifts and relocation.

Responsibilities

• Support SaaS customers through phone, email, and web channels.
• Research, diagnose, and resolve technical issues.
• Take complete ownership of customer cases.
• Collaborate with engineering teams for issue resolution.
• Create knowledge-base documentation.
• Support a 24x7 environment through rotational shifts.

Skills

TCP/IP

DNS

DHCP

OSI Model

IPv4

Subnetting

Routing & Switching

AWS Basics

Cloud Models (SaaS/PaaS/IaaS)

Linux/Windows Admin

Customer Support

Technical Troubleshooting

Communication Skills

Problem Solving

Job description

Hiring !

Enterprise TSE SaaS

Location

Bangalore, Karnataka / Trivandrum, Kerala

Experience

1-3 Years

Job Description

We are hiring Enterprise TSE SaaS professionals to provide world-class technical support to enterprise customers. The ideal candidate will possess strong networking fundamentals, customer support experience, and an interest in cloud and SaaS technologies.

Key Responsibilities

• Support SaaS customers through phone, email, and web channels.
• Research, diagnose, and resolve technical issues.
• Take complete ownership of customer cases.
• Collaborate with engineering teams for issue resolution.
• Create knowledge-base documentation.
• Support a 24x7 environment through rotational shifts.

Required Skills

Networking

• TCP/IP
• DNS
• DHCP
• OSI Model
• IPv4
• Subnetting
• Routing & Switching

Cloud & System Knowledge

• AWS Basics
• SaaS, PaaS, IaaS
• Linux or Windows Administration

Soft Skills

• Customer Support
• Technical Troubleshooting
• Communication Skills
• Problem Solving

Preferred Candidate Profile

• 1+ year in TAC / Technical Support.
• Experience supporting global customers.
• Exposure to cloud technologies.
• Strong analytical mindset.
• Flexible for rotational shifts and relocation.